My time number not recognized in your metro PCs system - Have a factory defective phone...

GetHuman573196's customer service issue with Metro PCS from April 2018

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The issue in GetHuman573196's own words
Have a factory defective phone replaced ... My time number not recognized in your metro PCs system
I have been getting the run around...Tyree on icon hill Rd has poor customer service skills and did not assist me properly in icon hill Maryland. I went to Allentown Rd metro PCs in Temple hills MD. *clerks tried to assist me but my IME number is not authorized for my ZTE Blade Phone. But the phone has service and I paid the first month bill in advance.
To see if it is a computer error as to why the system is saying my phone is not authorized and I purchased it in Largo MD. I've been trying to reach that store for over a week but the number that is listed with *** for that store is continuously busy.. I transfered my service from AT &T because you had a great special now it seems like a big headache..your customer service Dept is almost unreachable and it took * days for the Temple Hills MD location to get in touch for someone to try to assist me. I showed them the serial number on the receipt...This is frustrating not being able to reach customer service when I dial ***...
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Metro PCS

Service
Customer service issue
Reported by GetHuman573196
Apr 5th, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 8248 others
0 customers following this

Timeline

GetHuman573196 started working on this issue
Apr 5th, 2018 8:33pm
GetHuman573196 indicated the issue is not fixed yet.
Apr 6th, 2018 1:23pm

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