Yesterday, March **, I offered one of your Mercari Sellers (sunnglazed) an offer on a C...

GetHuman5882666's customer service issue with Mercari from March 2021

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The issue in GetHuman5882666's own words
Yesterday, March **, I offered one of your Mercari Sellers (sunnglazed) an offer on a Coach Weekender Tote fabric bag (Black) that she had listed on your website. I offered her ($***), which she quickly agreed to. (Please see our chat history on your website.)*I was running errands at the time, and when I returned home about **-** minutes later, I saw that sun glazed had left me me two messages. Apparently, she accepted a $* higher offer from another customer, after she had already sent an email to me agreeing on my $*** offer.*Please look into this for me. I’m sure that Mercari has a policy that says Sellers must honor an agreed upon offer to their online customers.*I do a lot of shopping online, and I must say that nothing like this has ever happened to me before.*I can’t imagine that Mercari would condone such behavior from their Sellers.*Thank you for your attention regarding this matter.*Sincerely,*Kathleen Lorentz******@***.com

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Mercari

Customer service issue
Reported by GetHuman5882666
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 4156 others
0 customers following this

Timeline

GetHuman5882666 started working on this issue
Mar 24th 3:54pm

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