Mercari Customer Service Issues

I would like to confirm my email sent with photos to [redacted] regarding my purchase of item number m[redacted]2. The item is defective with a warped guitar neck, strings off by 1/2 inch, wobbly bridge, and a gouge on the body, rendering it unusable. Unfortunately, I couldn't send a message or pictures through your website, so I'm verifying if you received my email with the pictures attached. As a 65-year professional musician, I need a playable guitar. The seller wasn't cooperative, and the guitar isn't worth $90. I'm attaching the pictures again for reference. I request a return label. Thank you.

Hello, I am Loyd T. I recently received item ID[redacted]2 which I purchased, but unfortunately, it arrived damaged. The guitar neck is warped, rendering it unplayable despite being described as in good working condition. I attempted to send pictures through your platform to no avail, so I emailed them to [redacted] However, I have yet to receive a response. I have reached out to the seller without success, so I am turning to you for assistance with a refund. I notified you within 48 hours of receiving the item, and I also tried contacting you via voicemail at #[redacted]. I appreciate your prompt attention to this matter.

I recently purchased a keyboard for my son. However, when I went to the post office to collect it, they requested an additional $74 for release. The seller's listing clearly states free shipping within 3+ days from New York. I contacted the seller regarding the issue, and they mentioned they have never faced this situation before and have already paid for shipping. I requested them to reach out to the post office or Mercari but have not received a response yet. I followed up yesterday regarding the order status but have not heard back from them. My main concern is getting the keyboard for my son. Uncertain about what my next step should be. Thank you for your assistance. - Elizabeth S. Order Summary: - Akai Pro MPK25 Performance Keyboard - Purchased on 01/31/21 at 02:01 - Item Price: $68.00 - Shipping Fee: $0.00 - Tax: $5.42 - Total: $73.42 - Payment Method: Card - Item ID: m[redacted]0

I bought a laptop on February 9th. The seller was supposed to update me on shipping within three business days. Today is the third day, and I still haven't heard anything. Despite reaching out multiple times, I received no response and requested a cancellation. The seller has not replied. Customer service promised a cancellation by June 12th, but it hasn't been processed. I feel frustrated by the lack of communication and the delay in resolving this issue. I just want the transaction canceled and a refund, as the laptop was meant to be a birthday present for my son. It's important that these matters are resolved promptly and efficiently. The order number is M[redacted]2.

I purchased item # M[redacted]2, and unfortunately, I find it to be of very poor quality. Despite my efforts to contact customer service upon receiving the item, I have had no luck. I emailed [redacted] with a detailed explanation of the issue along with seven attached photos but have not received a return authorization slip. I have been requesting this slip for several days now with no response. The seller's details are: Johnthon Chambers [redacted] 200th Street Saint Albans, NY [redacted] I kindly ask for your assistance in providing me with a return slip as I should not bear the cost of returning this unsatisfactory item. Please note that I have been trying to reach out since the day I received item # M[redacted]2. Your prompt attention to this matter is highly appreciated. Thank you.

The item I received is damaged with multiple pieces broken, glued back together inaccurately, with missing parts and chipped areas. The base of the statue was severely damaged and hazardous. To my horror, cockroaches crawled out of the figurine, causing an infestation in my apartment. I had to dispose of the item, costing me a considerable amount for pest control. I seek not only a refund but also compensation for this unacceptable situation caused by the seller. Despite my efforts to contact customer service with emails and photos, I have not received a satisfactory response, leaving me frustrated and considering further action if my concerns are not addressed promptly.

I have been a loyal customer of your company for years. As a disabled vet, I enjoy surprising my wife on a budget. However, I am disappointed that she cannot use the same payment method as I do for her account. If this policy cannot be changed, I will need to seek assistance from a more accommodating company. I understand that losing our business might not affect your company greatly, but as customers, we feel like mere statistics. Consequently, I will cease using your services and will inform my family and friends to do the same. I intend to share my experience on various platforms urging others to boycott your company until a satisfactory explanation is provided for why my wife, also a loyal customer, cannot have her own account with our shared payment method. I request clarification on this matter to ensure we can both enjoy surprising each other with gifts using our shared bank card. Thank you for addressing this issue promptly.

I ordered an item that was mistakenly delivered to another state through FedEx SmartPost. Despite multiple attempts to communicate with the seller, I have not been able to make a claim for a refund as FedEx states the seller needs to initiate the process. I was informed that the matter needs to be handled by a shipping specialist due to the confusion surrounding the delivery, but no progress has been made since then. The item was sent from Indiana to Kentucky instead of Winchester, Virginia, where it was intended to be delivered. I have reached out to UPS, FedEx, and the seller, but have not received a resolution. Providing the tracking number [redacted][redacted] and item number m[redacted]9, I am hopeful for assistance in resolving this issue.

Hello, I am Timothy Sheehan. I have been a seller on your platform for over two years. Recently, due to personal circumstances involving caring for my terminally ill father, I made some unintentional mistakes while listing items for sale. Unfortunately, my account was canceled after I listed a KRUGERRAND 1-ounce gold coin from outside the US. This platform has been crucial for me as it allows me to find items globally to bring joy to buyers and support myself after quitting my previous job. I am struggling with memory issues and selling on Mercari has been a source of happiness amidst challenging times. I am reaching out to request assistance in reinstating my account, as this means a lot to me. I appreciate your understanding and support. Thank you. Timothy Sheehan, Peabody, MA [redacted] [redacted].

When I opened the box, the top part of the Masterclass cupcake holder was shattered. I contacted the seller immediately. After 6 hours, she responded that unfortunately, they didn't have another one available. She mentioned she had not experienced a plastic handle shattering before and advised me to contact Mercari for resolution. This was my first time using Mercari, and the cupcake carrier was meant to be a present for my daughter. I would like a replacement sent to me by Thursday, March 4. If not, I expect a full refund of $40.27. I tried to request a refund through the help center, adding 7 pictures as requested, but the site wouldn't allow me to do so. If this isn't resolved, I may involve my credit card company.

I am facing a couple of issues that I need help with. First, when I tried to list more items, I was restricted to only [redacted] active listings. Therefore, I moved some items to the inactive file to make space for the more critical ones, leaving me with only 81 items listed. Despite that, the system still won't allow me to add more active listings, even though I don't have [redacted] active items listed. My next concern is regarding the "offers to likers" feature. Initially, I could see which items I had sent offers for as the "offer to likers" tab was grayed out. However, now it's not grayed out anymore, and I am unsure which items I have already sent offers for. It would be helpful if there was a clear indication, like a tab or link, to show sellers which items they have already sent offers for.

I need some help with my Mercari account. I mistakenly left the words "local pickup" on some listings while copying from another selling app. I've been on Mercari since [redacted] and have been a dedicated user. I recently got a second chance after a mistake, but my account got limited again because of the same issue. I've been in contact with Francis and James from the Moderations Department, who have not been able to help me reinstate my account. I depend on Mercari for income as a stay-at-home mom, it's crucial to me. I hope to resolve this situation and continue using Mercari without any further issues. Thank you for your attention.

I am experiencing a problem with my listing where I cannot add an item. This seems to be specific to the Digimon Card Game Booster Box 1.0, with an error message stating "listing is not available in your region". I have followed the guide provided, attempted to list using both my wifi and mobile network, but the issue persists. This is unusual as I have successfully listed over [redacted] items before without any problems in California. I have saved the listing to drafts temporarily. I appreciate your help in resolving this matter. Thank you for your attention to this issue.

I recently received the Haro Flightline mountain bike that I ordered online. Unfortunately, upon opening the box, I was disappointed with the condition of the bike. The bike was supposed to come with a Shimano Altus rear derailleur and without a chain, but it actually arrived with a rusted chain and a lower quality Shimano rear derailleur that is not compatible with an 8-speed Freewheel. Additionally, the quick release on the rear rim is broken, the rear wheel's disc is bent, and there are substantial tears on the seat that cannot be easily fixed. The left pedal is also broken, which was not mentioned in the description. I am willing to keep the bike if the seller is willing to reimburse me $[redacted], but if not, I would like to return the bike for a refund.

As a seller, I recently sold 22 dishes on a platform and when I went to calculate the postage using the provided option, FedEx quoted me $75, which is significantly higher than anticipated. After reaching out to the buyer, they suggested taking it to the post office, but the price difference would cause me to lose money. I am uncertain about how to proceed since I cannot afford to consistently incur such high postage costs. I am in need of assistance regarding this matter.

I sold an item on Mercari, but UPS lost it. After winning a claim with UPS for $[redacted].75, they paid Mercari instead of me. Despite contacting Mercari support multiple times with no response, I am frustrated. I have informed Mercari that I am considering filing a claim in small claims court to recover the payment UPS issued to them.

I believe that the prices of Squishmallows on online platforms like Mercari are quite high. While some may seem reasonable due to the rarity of certain items, others are simply unaffordable for many people. Squishmallows are valued for their comfort, especially for those feeling upset or in need of something to cuddle. With their popularity growing, collecting Squishmallows has become a trend, making it challenging for enthusiasts to acquire specific pieces at exorbitant prices. I believe that setting a price limit on Mercari could help address these issues. By regulating the prices, more individuals could enjoy the comfort and joy that Squishmallows bring without financial strain. Overall, I advocate for more reasonable pricing to ensure that everyone, regardless of their circumstances, can access these beloved plush toys. Sincerely, A.P. - Clintonville Elementary School

My account has been compromised by someone claiming to be MarinEli133. They seem to have obtained my personal details and are now harassing me. Mercari closed my account as a result, while MarinEli133's account remains active. Despite Mercari's claims to prioritize seller safety, their actions suggest otherwise. Unable to contact Mercari through their app, I may have to seek assistance from law enforcement and the media. Mercari needs to uphold the seller protection policies outlined on their platform. My next course of action will involve reaching out to the CEO of Mercari until this issue is resolved and the harassment ceases.

I recently sold my iPhone 12 Pro Max on the Mercari app. I sold it for $[redacted], having purchased it for $[redacted]. Unfortunately, the buyer falsely claimed the phone was not as described, showing photos of a different package upon receiving it. Despite my protests, Mercari approved the return. Now, after two weeks, I have neither received the phone nor the refund, as promised in 8 days. The buyer even admitted to scamming me on social media, yet Mercari's support team is unresponsive to my inquiries, leaving me frustrated and helpless.

I recently sold my iPhone 12 Pro Max on the Mercari app. The buyer claimed that the package they received was not what I had sent and provided photos of a damaged phone that wasn't mine. Despite my explanations, Mercari approved the return and I felt devastated. Even when the buyer supposedly returned the package, I haven't received anything or my payment of $[redacted]. I've been trying to reach out to Mercari multiple times, but they haven't been helpful. The buyer even contacted me on the app and social media, admitting to scamming me, which is distressing. I'm at a loss on how to resolve this situation.