My name is Kelsey Negrete but my screen name on mercari is Elizabeth Cady. I purchased...

GetHuman5062419's Refund an Order issue with Mercari from July 2020

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The issue in GetHuman5062419's own words
My name is Kelsey Negrete but my screen name on mercari is Elizabeth Cady. I purchased a framed autograph of Leonard Nimoy from Philip Pinder on ****** and received it today *******. I thought everything was fine, it was shipped well and the frame was intact so I rated him positively. Only to find out that my autograph is fake! I checked the certificate of authenticity and the number wasn't even in the database. The certificate he sent me stated it was witnessed by a representative as signed in person and the reason it might not be in the system is that it was signed recently. Leonard Nimoy however has been dead for over two years now, also he always signed his name with a doted I in his last name which was missing in my autograph. I tried to message the seller but my reply was deleted by an admin.

GetHuman5062419 did not yet indicate what Mercari should do to make this right.

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Refund an Order issue
Reported by GetHuman5062419
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5432 others
0 customers following this

Timeline

GetHuman5062419 started working on this issue
Jul 14th 1:50am

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