Mercari Customer Service Issues

I purchased a phone from a seller a month ago and encountered issues activating it with my cell service. Since I already rated him, I can no longer contact him through Mercardi as he doesn't have active listings. I am trying to locate him to return the phone due to activation problems. I can't email him anymore as the transaction is finalized. I've tried to activate the phone with different providers for over two weeks without success. I need to reach him. Here are the transaction details: Order Status: Transaction complete. Thank you for shopping on Mercari. Please open the Mercari app to view this message. Item: iPhone 8 Plus Space Gray 64 GB Price: $[redacted].00 Tax: $15.63 Total: $[redacted].63 Purchased: 05/10/[redacted] 09:21 AM Shipping to: Sophie Bouvier LEAR [redacted] Asbury Ave #2 Evanston, Illinois 60[redacted] Seller: Nicholas Hylton

Mercari Order Issue I am trying to contact the seller to request a refund for an iPhone 8 Plus I purchased. Despite the transaction being completed and rated, the seller acknowledged a problem and offered to take the item back. However, I have been unable to establish contact with him. The seller, Nicholas Hylton, is aware of the issue and has no active listings at the moment. I have tried to reach out but have been unsuccessful. Any advice on the best way to contact him would be appreciated. Thank you.

I recently received two beautiful Anthropologie floral vases, but unfortunately, both of them arrived shattered. The vases were poorly packaged with very little wrapping and they were placed in a box with too much empty space. It's no surprise they arrived damaged. I have already reached out to the seller about this issue, but I have not received a response yet. I have refrained from leaving a rating for the seller until this is resolved. I have taken some photos of the damaged vases. Any advice on what to do next would be greatly appreciated. Thank you, Dee.

I recently bought an American Girl doll listed as a 1st edition from Pleasant Company, but upon arrival, I discovered the box had been opened and resealed and the doll was actually stamped as an American Girl doll. The description did not match the product received, and the seller is refusing a return, suggesting I rate them and resell the item instead. I am disappointed as the doll's actual value is less without the promised stamp, and I feel misled about the purchase.

I recently had a situation where a buyer contacted me requesting a price reduction on a Photo Frame, which I accepted. After the purchase, I promptly received a confirmation from Mercari and generated a mailing label. I shipped the item the following day, about 5 hours after the sale was made. However, the buyer now claims she did not authorize the purchase as the frame size doesn't suit her needs. I am puzzled as to how the sale went through if she did not intend to purchase it, especially considering I could print the shipping label. It seems like a case of buyer's remorse from the customer's side.

I accidentally ordered an empty box instead of the product I wanted. Despite trying to cancel and receiving a message confirming cancellation, the order was still shipped to me. I have contacted the seller multiple times but only received generic emails. Today, I received the package containing only the empty box. I find it unreasonable to pay $19 for an empty box. I am seeking a full refund for the purchase and intend to return the empty boxes. My username is jnnmrbn6 and the seller in question is laddy of treasure in Del Valle, TX.

I recently joined Mercari and attempted to make a purchase through the app. However, I encountered an issue with entering my address. I followed the instructions to email and submit a screenshot, but despite receiving an email stating the matter was resolved, it was not. I resorted to using my computer to make the purchase, only to find out that my account has been suspended. I have tried contacting Mercari four times with no success - the lack of response is frustrating. The phone number provided only leads to a recording prompting me to leave a message, without any indication of speaking to a representative. I have also sent emails with no progress. I would appreciate the opportunity to speak to a customer service representative as my preferred method of contact.

I bought a cup from Yes Outlet through Mercari at the stated price. The cup arrived on June 9th, even though I ordered it on the 30th and it was supposed to be shipped on the 1st. The shipping details were incorrect. I rated the seller 4 stars due to poor packaging, undisclosed scratches on the cup, and the long delivery time. In response, the seller was rude, saying, "screw you Lauren," for leaving a 4-star review after taking a loss on the transaction. I find the seller's disrespect unacceptable, especially since I paid the full price listed. I no longer want the cup and feel future buyers should be aware of the seller's unprofessional behavior. I am seeking a refund from this disrespectful seller.

Before I begin, I would like to address the administration of this platform and stress the importance of resolving the issue at hand. My Mercari account is under the username tmart3170. Unfortunately, my account has been placed on a 24-hour suspension due to abusive and racist messages from a troll. While I responded to these messages, you have suspended my account for investigation. There are several fraudulent activities occurring on the site which affect my business operations. When facing issues with user behavior, I value direct communication with a customer service representative. Despite attempts to reach out via the provided [redacted] number, I have not received any response. Email correspondence has also been ineffective in resolving previous concerns. I urge Mercari to take responsibility for permitting such behavior to persist on the platform. My request is simple: I want to connect with a Mercari representative promptly. I expect resolution today.

I received a black Volcom jacket today, but I was contacted by the seller who admitted to sending the wrong item. Despite providing pictures and a return request that was denied, I am confused by the process. I even received an email stating a refund was issued and I didn't need to return the jacket. I am seeking clarification on how this works. Your assistance in resolving this matter would be greatly appreciated. Thank you, Cherish Dickerson.

I completed the transaction for an iPhone 7 Plus Black [redacted] GB on 06/02/20. The item was listed in "like new" condition with tracking number 1Z6A[redacted][redacted]. It has been a frustrating experience dealing with the seller as the phone received was not as described. Despite informing them on the first day that I would not be rating them to avoid releasing the funds, the seller seems uncooperative. After multiple attempts to communicate with Mercari about returning the item, they unexpectedly marked the transaction as completed and released the funds to the seller. The phone is on its way back, following the 3-day return policy, but the seller has blocked me and is not responding to any messages. I have reached out through various channels to update them on the return status, including the mistaken notification from Mercari regarding the completion of the sale.

I placed an order for a purse, but unfortunately, the seller canceled the transaction. I am seeking a refund for the $[redacted].08 that was charged to my credit card. I received a notification that the refund has been processed, and it should take 5-10 days to reflect in my account. Mercari stated they aim to prevent cancellations to maintain a reliable marketplace. The item details show the seller as Fishrose for a purse that cost $[redacted].00 with additional fees. I appreciate Mercari addressing the issue and issuing the refund promptly. I will monitor my account to ensure the funds are returned correctly. Thank you for your attention to this matter. Best, K.

I received the item, a white Notre Dame polo, with clear stains in two different places. I contacted the seller, Bud O'Neill, about it but encountered resistance when trying to address the issue. Despite my concerns and the physical evidence, the seller is denying the condition in which the item arrived and is refusing to cooperate on a resolution. I have never experienced such difficulty with a seller or buyer in the past, and I am apprehensive about the possibility of being scammed. I am willing to provide photos as proof of the condition of the shirt upon arrival. Thank you for any assistance you can offer in this matter.

I purchased an item on May 27 with a promised 3-day shipping, but it only got shipped on June 11, and due to our absence, we received it a few days later on June 14. Unfortunately, upon testing it, we found out the dispenser is broken, rendering the item useless. When I tried to file a claim on June 15, I discovered Mercari had closed the transaction the day before. The item arrived in a makeshift handmade box, making it hard to determine if the damage occurred during shipping or prior. The item number is m[redacted]8. This is my first time buying from Mercari, and I am disappointed. I hope there is a way for me to open a case and receive a refund for the non-functional item. Your assistance is greatly appreciated. Thank you, Paula.

I am having trouble accessing my account under the username old-school one. I need to regain access as I have over 50 reviews and verification status attached to it. I am unable to log in properly and my account seems to have vanished. I've tried contacting Mercari twice without any luck. This has forced me to create a new account with no activity or verification. I need to access my funds and respond to messages awaiting me. I would appreciate a phone call to resolve this issue promptly. Thank you.

I purchased perfume from Mercari and upon receiving it, discovered a family emergency that required me to leave for a few days. I attempted to start a return while away but couldn't complete it without having the item to provide the required photos and reason for return. I wish to return the perfume because it smells old and unpleasant. Even a small spritz made me wash my hands with baking soda to get rid of the smell. I spent $25 on it with free shipping, but it's unusable. Can you assist me with this? Thank you, Melissa.

I have a customer requesting a return, but I am certain it's a scam. The customer mentioned the dress's authenticity and its unquestionable quality. They described every detail like crystals, feathers, layers of soft tulle, and the lining, making me believe they were happy with the 66% off they paid. The dress is in mint condition, purchased in [redacted] with the original proof of purchase but no box or tag. I suspect they used it for Father's Day and now want a full refund. I'm worried about the delicate condition of the dress and whether I will receive the same one back given their detailed description. They messaged me on Saturday, and I hope to resolve this soon. I can tell just by looking at the dress that it's authentic, so I need assistance before falling victim to a scam.

Product: Pretfarver 4-in-1 Bikini Trimmer Review: I recently purchased this item and upon opening it, I found it to have clear signs of previous use with dark hair inside, which was quite off-putting, especially during a pandemic. Although the listing stated the item was new, it was not as described. I am looking to adjust my rating for the seller on Mercari as a warning to other potential buyers. Despite not seeking a refund, I believe it's essential for other shoppers to be aware of this discrepancy. While Mercari seems to favor the seller in such cases, I believe in supporting honest transactions. After using the platform for nearly 5 years, I have decided to close my account once my current transactions are completed, to prevent others from encountering similar issues. Thank you for listening. Apologies for the lengthy message.

I received a notification that someone bid on an item I like. I placed a $10 bid after the initial $9 bid. However, the item was suddenly marked as sold without confirming my bid. When I contacted the seller for an invoice, she said I didn't win the bid and didn't know what happened. I reached out to Mercari's support team, and they mentioned that sellers can choose who to sell to. Despite having a good track record with 54 reviews, they suggested I might lack information on my profile. I questioned the fairness of the process, feeling discriminated against and confused by the seller's actions. I highlighted the importance of transparent rules to avoid wasting time and prevent others from experiencing similar issues. Although I enjoy using the platform, this incident left me feeling disappointed and insulted. I hope for a clear explanation of what occurred to address my concerns and ensure fair transactions in the future. Thank you for listening and for your time. - SP

I shipped out 2 pairs of sunglasses to a buyer and the package got lost in transit. The order was canceled without any prior communication with me. I have provided the tracking number and receipt to the team. I believe there should be some guarantee when using the provided shipping label. Although there is $[redacted] insurance, it doesn't cover the full cost. I feel like the handling of this situation wasn't satisfactory and I am looking to be compensated for my losses.