Can't find my account.my login is confusing me and takes me to an empty profile with o...

GetHuman-chinavan's customer service issue with Mercari from May 2020

Help with my Mercari issue
First: share to improve GetHuman-chinavan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chinavan may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-chinavan's own words
Can't find my account.my login is confusing me and takes me to an empty profile with one purchase and no sales no money in my account and I have at least over ** ** ** if not more items posted for sale and have made * sales and had every penny I ever sold in my account online at around $*** . The last time I operated the ap was before my car was stolen with my phone in it which was why I have not been able to use it and I had sent a gucci watch for sale for around $*** to the buyer who had canceled their order that very same day and wasn't able to collect my payment for my sale and also my first sale was an apple ipencil which was posted at around $**.i need my item I sold either returned to me or the payment placed into my account and also access my account that is lost or fond out if I am not putting the correct login information. Please help me asap with all my problems so I can continue my account and pick up where I left off before everything went wrong for me and need to be able to have my money transfered into my bank account and or withdrawn or sent by check someway somehow immediately to be solved . Thank you.

GetHuman-chinavan did not yet indicate what Mercari should do to make this right.

How GetHuman-chinavan fixed the problem

We are waiting for GetHuman-chinavan to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-chinavan
May 29th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5384 others
0 customers following this

Timeline

GetHuman-chinavan started working on this issue
May 29th, 2020 6:22am