Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact...

GetHuman4167774's customer service issue with Mercari from December 2019

Help with my Mercari issue
First: share to improve GetHuman4167774's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4167774 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4167774's own words
Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact customer support about this but not once did the agent listen to what I was saying. I'm a customer and a seller! This past year alone between selling and buying it's well over $**,***. I don't deserve being treated like I don't know what I'm doing when all I asked for was refund for shipping I had to pay for after the shipping label was flawed. I'm beyond mad about this! Im always kind and understanding but this agent needs to learn how to handle costumer issues. I'd like to speak with a supervisor.

GetHuman4167774 did not yet indicate what Mercari should do to make this right.

How GetHuman4167774 fixed the problem

We are waiting for GetHuman4167774 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4167774
Dec 29th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3538 others
0 customers following this


GetHuman4167774 started working on this issue
Dec 29th, 2019 6:01am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies