Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact...
GetHuman4167774's customer service issue with Mercari from December 2019
Help with my Mercari issue
First: share to improve GetHuman4167774's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4167774 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4167774's own words
Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact customer support about this but not once did the agent listen to what I was saying. I'm a customer and a seller! This past year alone between selling and buying it's well over $**,***. I don't deserve being treated like I don't know what I'm doing when all I asked for was refund for shipping I had to pay for after the shipping label was flawed. I'm beyond mad about this! Im always kind and understanding but this agent needs to learn how to handle costumer issues. I'd like to speak with a supervisor.
GetHuman4167774 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman4167774 fixed the problem
We are waiting for GetHuman4167774 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.