Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact...

GetHuman4167774's customer service issue with Mercari from December 2019

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The issue in GetHuman4167774's own words
Prepaid label wouldn't work at post office. I had to pay for shipping myself. I contact customer support about this but not once did the agent listen to what I was saying. I'm a customer and a seller! This past year alone between selling and buying it's well over $**,***. I don't deserve being treated like I don't know what I'm doing when all I asked for was refund for shipping I had to pay for after the shipping label was flawed. I'm beyond mad about this! Im always kind and understanding but this agent needs to learn how to handle costumer issues. I'd like to speak with a supervisor.

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman4167774
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3538 others
0 customers following this

Timeline

GetHuman4167774 started working on this issue
Dec 29th, 2019 6:01am