Mercari Customer Service Issues

I am a hired representative for Brooke M., and I can be contacted at [redacted] My client sold a vacuum on 12/03/19, which the buyer received on 12/06/19. After the delivery, the buyer claimed the package was damaged. McAdams shipped the item in new condition with photographic evidence. Referring to krs#[redacted], failure to pay for received goods is subject to legal consequences. Despite the buyer's payment, my client has not received it and has attempted to resolve the issue before involving me. If the payment is not settled promptly, legal action will be pursued for non-payment and service theft. Contact me at [redacted] or [redacted] to solve this matter before legal steps are taken to recover the owed amount including potential court fees and damages. Thank you, Harvey W.

I purchased a pair of ladies Durango cowboy boots for $76.00 last month, and the payment was deducted from my credit card. Unfortunately, I have not received the boots yet. The seller, located in Harper's Ferry, West Virginia, is unresponsive. I ordered a size 7 1/8, and coincidentally, there is a similar pair listed as a size 8 by Miss V on your website for the same price. I would like either the boots I ordered or a refund of my money. Thank you, Melanie Yeatts.

Due to recent home repairs, the discovery of asbestos has forced me to stay away from my house for a while. Now that I have returned after more than three days, I am finding that some items I purchased have arrived broken. Although I reached out a week ago seeking guidance on how to proceed, I have not received any response yet. I am hesitant to pay for damaged goods simply because the return window has passed.

I recently sold a pair of Air Force 1 Para-Noise G Dragons sneakers coated with black paint that peels off to reveal another design underneath. Listed as never worn, they were purchased directly from Nike SNKRS, with the receipt sent to the buyer. However, the buyer claims StockX refused the shoes, even though they were delivered on Dec 20th and he received the email on Dec 19th. I fear he may seek a refund and keep my authentic sneakers. I have documentation and photos to prove their authenticity. This situation impacts my livelihood, and I am concerned. Please reach out to me regarding this matter. Thank you.

I purchased an Xbox One X, but unfortunately, it arrived damaged because of inadequate packaging during shipping. Despite trying to request a refund, I received a message stating that the item doesn't qualify. I have contacted the seller, who is attempting to reach out to Mercari on my behalf for a refund. I am hoping to receive a return label to send the damaged item back to the seller. I am also seeking a full refund as the item sustained significant damage.

Hello, I wanted to share my experience regarding a recent purchase I made on 11/30/19. The payment was deducted from my account, but I have yet to receive the package. There have been no notifications from the seller and the item has not even been shipped, despite a FedEx label being created. This situation seems suspicious to me, and I suspect it might be a scam. I was hoping to give this item as a gift, but it has been three weeks and there's been no progress. Due to these issues, I will avoid using Mercadi in the future. My main request is to receive a full refund for this transaction.

I bought a pair of shoes on 12/10/19, but I have not received any shipping information yet. I am interested in canceling my order, but I am having trouble reaching the seller. There seems to be no option on the website to send a message to the seller directly. When I called customer service, they were unable to assist with the cancellation and directed me to the chat feature, where I was informed there would be a monthly fee to cancel. I find it unreasonable to be charged for canceling my purchase when the seller has not provided any shipping updates or communication. The item I purchased is M[redacted]6.

I purchased a laptop on Mercari for $[redacted], but upon delivery, I found that it is stuck on the welcome screen and becomes unresponsive if the charger is removed. I have contacted the seller for a refund, but haven't received a response yet. I would appreciate any help in resolving this issue and getting my money refunded.

Hello, I recently requested a return for an item that I purchased. The return was approved, but I haven't been able to send it back within the 3-day policy due to being away for the holidays. I was hoping to wear the item during my vacation, but it did not match its description, so I left it behind. I am seeking guidance on whether I can receive a refund or return the item next week when I return. It seems unjust not to receive a refund for an item that was inaccurately described. Thank you.

Item ID: M[redacted]9 Tracking Number: [redacted][redacted]78 (USPS) I sold an item and shipped it out on Monday. I provided the tracking number to the buyer immediately. The item was delivered on Thursday, 12/19. I reached out to the buyer to confirm the delivery and request a rating so my funds can be released. Unfortunately, the buyer has not responded to any of my messages. I have tried several times to contact them without success. It has been over 72 hours since the delivery, and I still have not received a reply. I kindly request for my funds to be released as the item has been delivered successfully. Sincerely, Maranda L.

I purchased a set of six perfume bottles, but unfortunately, upon receiving them, I discovered they were filled with colored water or tea instead of fragrance. I contacted the seller, who apologized and advised me to return them for a refund. However, when attempting to initiate the return process, I received an error message stating they are not eligible for return. It has been a frustrating experience trying to get a return label despite the seller agreeing to the refund.

Regarding item number m[redacted]7, I kindly request a review of the communication exchange between the seller and myself. I recently purchased a listing for 5 perfume bottles, 4 containing perfume and one empty. Upon receipt, I discovered that the bottles do not contain any fragrance, only colored water or brewed tea to simulate perfume. The seller has acknowledged the mistake and offered a full refund upon return of the items. However, I am unable to generate a return label through Mercari as I keep encountering an error message indicating that the item does not qualify for return. Despite the seller's willingness to accept the return, I am experiencing difficulty with the process, which is causing frustration. I have been attempting to resolve this issue for 30 minutes already, and it is proving to be quite troublesome, especially during the busy holiday season.

Concern regarding Order #m[redacted]7. I am seeking assistance to review the communication history between myself, the buyer, and the seller concerning the purchase of 5 perfume bottles. The bottles received contained colored water or tea instead of the perfume as described in the listing. The seller has acknowledged the error and agreed to a refund upon return of the items, yet I am unable to generate a return label through Mercari due to an error message indicating the item is not eligible for return. This situation is causing frustration as I have been attempting to resolve it for over 30 minutes without success. I am urgently requesting Mercari's intervention to issue a return label so I can return the misrepresented items and receive the refund promised by the seller. The current inability to process the return is unacceptable, given the clear discrepancy between the advertised perfume and the actual contents of the bottles. I am left with no choice but to consider escalating this matter to the Florida Office of Professional Regulations if a resolution is not reached promptly. Attempts to contact Mercari directly have been unsuccessful, adding to the inconvenience and time wasted on this issue.

I received a defective paint sprayer from Makari, and I have been trying to contact the seller to return it without success. I have spent hours on hold via phone, but the call always disconnects after 26 minutes. I am extremely frustrated with the lack of customer service. Even the help center has been unable to assist me. When I attempt to upload photos through the app, I encounter an error message.

I am very frustrated right now. There seems to be an issue with the email address you have on file for me, which has resulted in my daughter's gift not being delivered as scheduled for Saturday. I am extremely disappointed with the lack of live customer service support options available to address this problem promptly. My email address associated with the order is incorrect. It should be corrected to [redacted], with the order number RFARM6727. I kindly request that you resolve this matter urgently.

I recently sold two iPhones that were practically brand new. I provided photos and carefully packaged both phones. However, upon receiving the items, the buyers requested a refund. One even went as far as texting my email claiming the phones were fake. I can confirm that the phones sold were official Apple iPhone 6s and 8 Plus models. As both customers have the products in their possession, I am hoping to receive payment promptly without further delay.

I received a shipping label from Mercari for an item, but it was sent to the wrong buyer. The buyer is willing to return it, but I was instructed by Mercari customer service to have the buyer request a new shipping label. However, whenever I try to communicate this to the buyer, it is flagged as a violation and the message is removed. I need guidance on how to proceed with resolving this issue caused by Mercari's error. Your assistance in this matter would be greatly appreciated.

I purchased the Whitney Simmons x Gymshark (Black) sports bra on Mercari, but unfortunately, the order arrived with the wrong padding. Despite my communication with the seller about my preference for the original or thicker padding, I received a super flimsy padding instead. I am not seeking a return but would like to inquire about the possibility of receiving a partial refund. I believe it's unfair to pay the full $47 for an item when my concerns were not addressed by the seller despite my repeated attempts to clarify the issue.

I am confirming the delivery of the item I sold. The UPS tracking number 1Z6A[redacted][redacted] shows it was delivered to the front door on December 20, [redacted], at 4:49 p.m. The buyer @Dunnfunn in Edinburg, TX, claims it was not delivered, mentioning she lives in a gated community and suspects UPS drivers of being lazy. I, Debbie Petrella, the seller (dunn rite), have been attempting to contact UPS but have faced issues with the phone line disconnecting after a 20-minute wait each time. This service experience has been frustrating.

Hello, I am writing to address an issue with a buyer who damaged a wig I sold. The wig I sent had a black base with some blonde pieces. The buyer attempted to cancel the order after it was shipped, displaying aggressive behavior by repeatedly trying to cancel. Upon receiving the wig, she intentionally pulled out the blonde extensions and damaged it with a substance, falsely claiming it was a different item. Despite providing pictures as evidence, the customer service representative named Shayla refused a refund, abruptly ending the conversation. I have a strong selling record, particularly with wigs. It is concerning that someone with minimal feedback can manipulate the system this way. I am willing to provide additional photos to prove the wig's condition. If this issue remains unresolved and I am blocked, I will seek legal action. Attached are the pictures for reference. Thank you, L.B.