Hello, I’ve been trying to get in contact with a buyer who bought a Disney pin from me...

GetHuman4093338's customer service issue with Mercari from December 2019

Help with my Mercari issue
First: share to improve GetHuman4093338's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4093338 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4093338's own words
Hello, I’ve been trying to get in contact with a buyer who bought a Disney pin from me a few weeks back about if she got the pin but even after trying to message her multiple times she refuses to respond to me. My pin was shown as “awaiting delivery scan” so it doesn’t show delivered but I know it was and now the buyer won’t release my funds and I’m pretty sure has blocked me on mercari. I’d like to get this resolved soon because I’ve given her ample time to contact me back and the product hasn’t been returned so I know they have it.

GetHuman4093338 did not yet indicate what Mercari should do to make this right.

How GetHuman4093338 fixed the problem

We are waiting for GetHuman4093338 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4093338
Dec 14th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3412 others
0 customers following this


GetHuman4093338 started working on this issue
Dec 14th, 2019 3:14am