You can't help me as fast as I need to be helped. It's really as simple conclusion that...

GetHuman3984285's customer service issue with Mercari from November 2019

Help with my Mercari issue
First: share to improve GetHuman3984285's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3984285 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman3984285's own words
You can't help me as fast as I need to be helped. It's really as simple conclusion that I don't think Mercari has customer service that are real people that pertain to your problems on their app you keep texting them with your problem in the same answer keeps coming back from them*I sold a white diamond love knot ring to a buyer, my post office was very busy and I had to send out some more items to buyers this one certain buyer I sent her a blue diamond ring that I have up for sale on this app instead of the white diamond love knot ring which is selling less than the blue diamond ring. Well the buyer states that she wants to buy the blue diamond ring that's already on the way to her and she will pay the difference in the app well when I contacted customer service they said I should cancel why am I going to cancel this order when it's already on the way to her it has a tracking number I'm not guaranteed that she's going to return it to me and then I don't get paid if they will change the price to the price of the diamond ring which is selling for $*** and the one she purchased is only $** then I'll be guaranteed my money at least but now no one's answering me because we suggested this to them and all morning they've been answering me right away I don't see what the difference is if the price is changed as long as she gets her item with I get paid this is what my problem is and she's supposed to receive it by today or Monday that's an $*** blue diamond ring that I'm selling for $*** and the ring she bought from me is the white diamond love knot ring which I have up there for $** so she's paid actually $** for the white diamond ring and she said she'll add the difference for the Blue Diamond that's on the way to her

GetHuman3984285 did not yet indicate what Mercari should do to make this right.

How GetHuman3984285 fixed the problem

We are waiting for GetHuman3984285 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman3984285
Nov 23rd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 3206 others
0 customers following this

Timeline

GetHuman3984285 started working on this issue
Nov 23rd, 2019 5:19pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:20pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm
GetHuman3984285 indicated the issue is not fixed yet.
Nov 23rd, 2019 5:21pm