Purchased a pair of Nike shoes from a seller!! You guys directly state in your info...

GetHuman3372134's customer service issue with Mercari from August 2019

Help with my Mercari issue
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The issue in GetHuman3372134's own words
Purchased a pair of Nike shoes from a seller!! You guys directly state in your info... no lies or deceptive merchandise sold..... it started when I spoke with the gentleman about the deception on the shoes he was willing to make it right, I was unable to check my order out fully because I was in Florida which I stated previously when we all spoke!! Being back from vacation is not likely in * days so you guys rated him for me and by doing so you broke your own policy’s!! He sold me shoes with a big hole In the bottom which wasn’t disclosed... I even screenshot everything including him saying shoes are “ perfect “ which the were extremely far from it!!! I spoke to a rep who said she would help named Nicole!!!!! Celine a fill in has stepped in and not helped at all!!! I will gladly return the shoes.... I would like my money back although you guys have guidelines which were already broken!!! I’ve already bought numerous pairs of shoes without incident, I was hopeful to continue that streak!!!

GetHuman3372134 did not yet indicate what Mercari should do to make this right.

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Customer service issue
Reported by GetHuman3372134
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 11345 others
0 customers following this


GetHuman3372134 started working on this issue
Aug 5th, 2019 4:26pm
GetHuman3372134 indicated the issue is not fixed yet.
Aug 5th, 2019 4:50pm
GetHuman3372134 indicated the issue is not fixed yet.
Aug 8th, 2019 1:49am
GetHuman3372134 shared this issue with friends on Facebook
Aug 8th, 2019 1:50am

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