Mercari cancelled item, has been shipped to buyer, it says that seller cancelled under...

GetHuman-ehembree's customer service issue with Mercari from May 2019

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The issue in GetHuman-ehembree's own words
Mercari cancelled item, has been shipped to buyer, it says that seller cancelled under reviews, I did not. Looks to also be two different dates?? **** **** **** **** ?? I’m also having trouble with another item which was sold and received by the buyer. I’m pretty new to Mercari, (sell on other platforms) but now having second thoughts. Both items I shipped on my own and did not put tracking numbers in, I’m aware now that I need to do that. How can we remedy this situation? Not only am I out the money for sold items but money for shipping the items, Sincerely, Thanks,**st item is a leather jacket m*********** sold for $** shipped and received by buyer, who will vouch that she did receive (buyer is KitKat) ( you can see by this buyers message that she did receive jacket) forgot to add tracking number before shipping. ***nd item shirt sold for $** m************Took me * or * day s to figure out shipping and how to buy label myself, item was shipped over weekend and should be received by the buyer at the latest tue or wed, I can probably get the tracking number for this but MERCARI CANCELLED THE ITEM?? Why?? *Edie Hembree**** *** *****E*****@***.com

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Mercari

Customer service issue
Reported by GetHuman-ehembree
May 20th, 2019 - 2 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 9680 others
0 customers following this

Timeline

GetHuman-ehembree started working on this issue
May 20th, 2019 12:37am