Mercari Customer Service Issues

I placed an order for a 55-inch TV over three weeks ago, now on the fourth week. I emailed your team previously, and you mentioned that you contacted the seller, stating it would be shipped soon. That update was about a week and a half ago. Meanwhile, I had to replace my phone due to water damage, causing me to lose my order history. I'm Patrick S., you can reach me at [redacted] at gmail.com. At this stage, all I need is confirmation on the shipment status. If the seller has not dispatched the item, kindly process a refund instead. Thank you for your assistance.

I recently sold a vintage item, specifically salt and pepper shakers shaped like irons. After packaging it for shipment, I noticed a paint chip that wasn't mentioned in the description or visible in the photos. I reached out to the buyer promptly, informing them of the flaw, but I haven't received a response in over 24 hours. I usually ship within a day and I'm concerned about the lack of communication. Is there a way to contact the buyer to resolve this quickly so I can ship the item promptly? Or should I send it out without further delay?

Hello, I'm Ada Montalvo, a loyal Poshmark customer exploring Mercari. While one of my recent Mercari purchases arrived promptly, I am concerned about the second item missing from my purchase history. Despite my attempts to contact the seller for clarification, I have not received a response. Due to these circumstances, I wish to cancel the order out of fear of a potential scam. Comparatively, Poshmark's payment system, which only compensates sellers upon item shipment, provides a more secure shopping experience. I urge Mercari to adopt a similar practice to encourage faster shipping and enhance buyer satisfaction. The specific item I am looking to cancel is the Tory Burch Miller Phone Case Body, for which I paid $[redacted].00 plus shipping fees. Kindly assist in canceling this transaction promptly.

Yesterday, on May 9, I placed an order and promptly requested the seller to cancel it. Despite multiple polite messages asking for cancellation, my request was ignored. I noticed the seller created a new listing the next day, indicating she was active but not responding to my cancellation requests. After trying to cancel the order myself, I was informed a message would be sent to the seller. To my dismay, the seller claimed to have shipped the item and then proceeded to block me when I reached out again. This has left me feeling frustrated as my $40 was taken without resolving the issue. I hope for the seller's account to be terminated for their dishonest behavior. I had planned to use the refunded money to purchase another item on Mercari, but now I'm left dealing with this situation. I have saved screenshots of my efforts to communicate with the seller and their subsequent actions.

I purchased Powerbeats 3 from a seller on Mercari on 2/1/19 with item ID m[redacted]7. Initially, I left a positive review as they seemed genuine in a real beats case. However, I noticed they began losing battery quickly. Concerned, I took them to Apple on 5/11/19, only to discover the serial number on both the headphones and packaging were fake. Apple confirmed they were counterfeit. Feeling frustrated, I believe the seller should reimburse me for the $80 I spent. I urge Mercari to address this issue and contact the seller.

I attempted to buy an iPhone 8 Plus from seller Faaaeryl on Mercari. After asking a few questions which she answered, I proceeded to checkout and made the payment. I received a confirmation email from Mercari mentioning the seller had 3 days to ship the item. When I inquired about shipping, she claimed her card was not working and suggested we do the transaction on Facebook instead. I tried to cancel the payment on Mercari but was unable to do so immediately. Faaaeryl was impolite and showed attitude towards me, even mistakenly referring to me as "him" multiple times. When I sought clarification on payment, she responded rudely by saying "can't you read?" while mentioning her card issues. I am unsure how to proceed in this situation.

I recently joined Mercari and was excited to receive a free gift for listing my first few items for sale. I came across a Men's Casio watch listed for $20, placed my order, and waited for it to arrive. Unfortunately, the package arrived two days late and was poorly secured with only two pieces of Scotch tape on the box flaps. The packaging looked extremely shoddy, and to my dismay, instead of the watch, I received a worthless baseball card. When I tried to process a return, I was informed that it was not eligible. I hope this denial isn't because the item was part of a promotion. Without the incentive, I wouldn't have listed items on the platform. Needless to say, I am very disappointed with this experience.

I am experiencing difficulty selling my Betsey Johnson jewelry with tags due to another seller's lower prices causing my items not to be visible to potential buyers. Despite tagging my items clearly as Betsey Johnson, around [redacted] identical pieces are listed on the site. An "edit item" tag is mistakenly showing up on my listings, even on non-Betsey Johnson jewelry, hindering sales. It is unfair for others to impede my sales due to their pricing strategies. Recently, I managed to sell a pair of earrings for $[redacted] and am planning to list over [redacted] items soon. If this issue is not resolved promptly, I may need to take further steps, especially as a buyer has already asked why they couldn't make an offer on one of my pieces.

I purchased an item from your app on April 15th. The headphones I received seemed brand new but had a defective power button that prevents them from turning off or connecting to Bluetooth. Apple attempted to fix them but found there were too many previous repairs registered to the serial number. I took them back within a month of purchase on May 10th. I was disappointed since the product was described as opened but unused. I am hoping for guidance on how to get a refund for this item. Thank you, Rachel B.

Last October, I sold a brand new box of various Michael Jordan items to a person named Booker in Chicago. He received the items but didn't pay me for them. Instead, he kept three shirts, two hats, a Chicago Bulls jacket, and a sweatshirt. He also didn't return some items and Mercari couldn't confirm delivery. I feel I was scammed and lost my valuable Michael Jordan collection. I believe I should still be compensated for this unfair situation where he essentially got everything for free.

Dear Vintage Sales, We are pleased to inform you of a recent sale. According to our guidelines, please ensure to ship the item, Gucci Jordan coat (ID: m[redacted]3) to the buyer "Booker" within 3 business days with a valid tracking number. Kindly package the item securely and Confirm Shipment using the app. Your shipping label is enclosed for your convenience. The shipment should be sent by Sep 5, [redacted], via FedEx. In case of any delays, inform the buyer promptly through a transaction message to prevent cancellation. For successful shipping, locate your nearest FedEx Office using the provided link and follow the shipping and drop-off tips shared for best results. Should you have any queries or require assistance, especially if you are a first-time seller or wish to change your shipping method, please explore our For Sellers FAQs or reach out to us via the Help Center for support. Warm regards.

I am contacting you regarding the sale of the Gucci Jordan coat (ID: m[redacted]3) to buyer Booker. I followed our shipping policy and sent the item via FedEx on September 5, [redacted], as requested. I packaged it carefully and attached the shipping label for confirmation. I want to address some concerns I have regarding the transaction. After sending the package, Booker in Chicago allegedly kept most of the items, including several shirts, sweatshirts, a hat, and a Chicago Bulls starter jacket, without payment or returning the items. Mercari mentioned they could confirm delivery to proceed with payment but didn't resolve the issue satisfactorily. I feel like I have been taken advantage of and lost part of my Michael Jordan collection unfairly. I seek your assistance in resolving this matter promptly. Thank you.

Regarding the sale of the Gucci Jordan coat, according to our shipping policy, the item should have been shipped with a valid tracking number within 3 business days. Please ensure proper packaging and confirm the shipment through the app. The shipping label has been attached for your convenience. Item Details: Name: Gucci Jordan coat ID: m[redacted]3 Buyer: Booker I am concerned about the purchase as Booker received the package but did not rate me. He returned only a few items and kept the rest of the Michael Jordan and Chicago Bulls merchandise without payment. Despite informing Mercari about the issue, they mentioned they can confirm the delivery for payment purposes. I urge for assistance as I feel cheated in this situation and want to resolve this matter promptly. Thank you.

I purchased the Gucci Jordan coat [redacted] and sent it to the buyer, Booker. He received the package but didn't rate me on Mercari. Upon inspecting, I noticed he kept several items and returned only a few. I reached out to Mercari, who stated they could confirm delivery to release payment. However, when I received the package back, the contents were different, and Mercari only reiterated they could confirm delivery. I feel helpless as Booker essentially kept the items for free. Mercari's lack of seller protection is concerning, as I lost $[redacted] in this transaction. Please assist me in resolving this issue promptly.

Last October, I made a sale to a person named Booker in Chicago. I sent a box full of new Michael Jordan items, but Booker only returned a few items and kept the rest. The box was a Gucci Jordan variety box worth $***. Multiple items were missing, and the platform I used confirmed delivery. Unfortunately, I didn't receive any payment for the missing items, and I feel like I was scammed out of my valuable Michael Jordan collection. I believe I should be compensated $[redacted] for the lost items. I hope to resolve this situation promptly. Thank you. - Aaron

Last October, I sold a brand new box containing various Michael Jordan items to a person named Booker in Chicago. He received the items but did not return all of them to me. I believe I should still be compensated for the missing items as Mercari confirmed delivery, yet I did not receive payment. Unfortunately, I feel like I was taken advantage of and lost valuable pieces from my collection. I hope to resolve this issue and receive the compensation I deserve for the items he did not return.

Last October, I sold a brand new box of various Michael Jordan items to a person named Booker in Chicago. After receiving the box, Booker did not return several items as agreed. Mercari confirmed delivery, but I did not receive any payment for the missing items. This situation has caused me to lose valuable pieces from my collection, and I believe I should still be compensated for them. Booker essentially received the items for free, keeping most of them and only sending back a few. I am seeking assistance to retrieve the $[redacted] owed to me. I hope to resolve this matter promptly as it seems unjust that Mercari claims to protect sellers but has not done so in this case.

As a Mercari customer for several months, I'm reaching out about the high number of sellers displaying rudeness and unprofessionalism. Recently, a seller agreed on a price with me, but after I made the purchase, she cancelled my order to sell the item to someone else for less. I've also encountered sellers who ignore my messages entirely and others who are outright unprofessional and rude. This recurring behavior is making me lose interest in the app. I always try to maintain a polite and professional tone in my messages and express gratitude when making offers. Encountering sellers who exhibit professionalism and kindness is a relief. Unfortunately, the fear of receiving a negative response from sellers makes me hesitant and uncomfortable when reaching out to them. A simple, polite decline or a firm price statement would be much more appreciated than rudeness. It would be great to see improvements in seller behavior on the platform, especially considering I myself value respectful communication with customers in my business dealings. Thank you for your attention to this matter.

I received the incorrect item in the mail and requested a refund for the Anastasia Dip Brow from PR12 that I never received. Despite reaching out multiple times to the seller with no response except for acknowledging a mixup, I did not hear back about receiving the correct item. I mentioned canceling the claim, but still got no reply. As I was not prepared to return an item I didn't intend to buy, especially without the proper address and not wanting to incur shipping costs, I couldn't immediately comply. When they eventually requested the item back, I was away and couldn't meet the deadline. I informed them that I would return it as soon as possible, as I received the incorrect "Herp Erase" supplements instead. The funds were released and the refund canceled unfairly, leaving me out of pocket for an item I never received due to the seller's mistake. It's frustrating that despite the seller knowing my situation and their error, they still profited without sending the right product. Their lack of communication and understanding has caused me unnecessary financial loss and inconvenience.

I purchased a Pandora Rose Gold Bracelet with charms on May 17, [redacted]. The seller and I agreed on a final price, and I confirmed the offer. The seller informed me she couldn't ship the item until May 22, [redacted], due to shipping constraints, which I agreed to. However, she mentioned concerns about Mercari potentially canceling the transaction due to delayed shipping. I contacted Mercari to ensure they would not cancel it, and they confirmed they wouldn't. To my surprise, I received a notification today that the seller canceled the transaction. I am unsure of the reason for the cancellation, whether it was initiated by the seller post-transaction or by Mercari. I am disappointed by this outcome as I was looking forward to receiving the bracelet. I seek clarification on this matter.