I sold an item (vintage salt and pepper shakers shaped like an iron you use for clothes...

GetHuman-sarahprd's customer service issue with Mercari from May 2019

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The issue in GetHuman-sarahprd's own words
I sold an item (vintage salt and pepper shakers shaped like an iron you use for clothes). I noticed a chip on one of the handles when I was beginning to pack it up. I didn’t mention this in the description, but it is visible in all the photos. I messaged the buyer asking if they would still be interested in them even though I didn’t mention the chips. Again, it is visible in nearly every single photo. Should I just send the items? I haven’t heard back from the buyer yet and it’s been almost ** hrs. I generally like to mail the items out within ** hrs.
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Mercari

Customer service issue
Reported by GetHuman-sarahprd
May 9th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 13 customers so far
Similar issue to 9313 others
0 customers following this
Timeline
GetHuman-sarahprd started working on this issue
May 9th 10:49pm
GetHuman-sarahprd indicated the issue is not fixed yet.
May 10th 1:43pm
GetHuman-sarahprd indicated the issue is not fixed yet.
May 10th 1:44pm