Hi Mercari,*My account for Mercari was "banned." I was having issues purchasing an item...

GetHuman-timtie's customer service issue with Mercari from January 2019

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The issue in GetHuman-timtie's own words
Hi Mercari,*My account for Mercari was "banned." I was having issues purchasing an item with a credit card (It said that payment could not be processed). Therefore, I thought that creating a new account might solve the problem. Finding that it still did not work, I deleted BOTH accounts. In the end, I got the purchase to work with a family member's account, and realized that my account did not really have a problem. However, now I cannot sign up for a new account with my email even though I had deleted the account. On my phone, it says that I cannot create another Mercari account on a phone that is already associated with one. Is there any way to solve this issue so that I can use the email and phone number from my deleted account to "re-sign up" for Mercari?**Email: *****@***.com**Thanks,*Tim
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Mercari

Customer service issue
Reported by GetHuman-timtie
Jan 9th, 2019 - a mon ago
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GetHuman-timtie started working on this issue
Jan 9th 12:12am