Mercari Customer Service Issues

I purchased a pair of Jordan 11 Legend Blue size 3.5 from a seller with the username luluuboo. I inquired about the shipping date on November 27th, [redacted], as it had been a few days with no update. Despite reaching out on multiple occasions, the seller did not respond promptly. On December 1st, [redacted], luluuboo attributed the delay to a personal tragedy but failed to ship the item as promised. After continued attempts to communicate, she ultimately canceled the order on December 6, [redacted]. It is now December 23rd, [redacted], and I have yet to receive a refund of $55 to my card.

Hello, I'm having trouble accessing the Mercari app. I can't log in, view my favorites, contact sellers, or check my purchase history. I purchased an Abby Bonnibal Monster Doll for $44.25 but received a different doll. I can't access my account to reach out to the seller or get the Transaction ID to address the issue. The seller, Chely Chely, has relisted the doll for sale, and I can't contact her through the site. She sent me a dirty black cat Monster Doll named Citty Noir instead of the one I ordered. I've left a message for Mercari via phone today. I need this matter resolved as soon as possible. Transaction descriptions are not provided, so Paypal may need to freeze them. Thank you.

I have been trying to reach someone since Saturday via phone and email. The item I received is not working and does not match the description. I tried to contact the seller, but the mobile app kept redirecting me to leave a review before I could email them. I left a review unknowingly causing an issue with my return request. I need a refund for the $41.50 defective product I bought for my son. The app forced me to leave a review before contacting anyone which was not my fault. I meet 3 out of the 4 return qualifications. My son's Christmas gift is unusable due to this issue. I hope to get assistance regarding my order number [redacted]. Thank you.

Hello, I'm Jake. I've been selling on Mercari for over a year with 30+ transactions and great ratings. Recently, my most expensive package seems to be "lost in transit." The buyer claims it was not received, even though Mercari shows it as delivered. The USPS app indicates that the item is still in pre-shipment. I need full compensation for this loss. While I've encountered minor app issues in the past, this is the most serious problem I've faced. If the phone isn't found or I'm not compensated, I stand to lose over $[redacted]. The item number is M[redacted]0, an iPhone X, shipped on December 14th, [redacted], from my local USPS facility during their operating hours. Your prompt response is greatly appreciated.

As a seller on Mercari with the username "majesticgiraffe," I recently sold a vacuum cleaner to a buyer in Denver for $[redacted]. The transaction was completed after 3 days, following all Mercari guidelines. I received $[redacted].10 and transferred the funds to my checking account. The next day, I received a notification from Mercari stating that there was an issue with the buyer and my funds were placed on hold for 48 hours. Despite multiple attempts to reach out, the buyer has not communicated any concerns. Mercari's actions contradict their own policies for finalizing transactions. I urge Mercari to release the $[redacted].10 owed to me. This situation is frustrating, especially after spending $[redacted] to ship the vacuum to Denver. The buyer purchased a $[redacted] vacuum for a steep discount of $[redacted]. It is time for Mercari to resolve this matter promptly.

I recently bought a camera from this website. When it arrived, I tested it, and it seemed to be working fine. However, when it was opened as a Christmas gift, the camera would not stay on for more than 5 seconds or would die after each photo. I replaced the batteries, but the camera still does not hold power. Although it's past the 3-day return period, I believe this issue should be addressed as the seller claimed it was brand new without any problems mentioned. The order number is #m[redacted]7, and the seller is identified as Myrtle Clark. I would appreciate it if someone could contact me via phone or email to assist with this matter. Thank you.

Hello, I am a consistent seller who offers a range of high-quality and genuine items with same-day or next-day shipping. I recently received a 1-star rating and a detailed but inaccurate comment from a buyer. The feedback misrepresents the item they received, stating it had a "hole" and was unusable, which is not true as the item was in excellent condition and almost new. This review is misleading potential buyers and harming my reputation. I kindly request help in addressing this issue and potentially removing the unjust comment. Thank you for your assistance, Erika

Hello, I purchased a LeapPad Ultimate item from seller Jennyfer Tirado on November 2nd, which was intended to be a Christmas gift for my son. However, upon opening the package, we discovered that the device was not new as advertised. It was already registered to the previous owner with a lock code, making it unusable for us. I contacted the seller, who admitted to the deception, but is refusing to provide a refund due to the 3-day return policy. I urge you to review our communication and address this issue as the item is of no use to us. It is disappointing to encounter such dishonesty, especially as a buyer who trusted the seller's listing. I hope for a resolution to this matter. Thank you for your attention to this. - Natasha

I purchased item #M[redacted]2 on October 14, [redacted], at 12:37 p.m. I wrote a review because everything seemed fine at first. Unfortunately, Mercari only gives 3 days before releasing the funds to the seller. I had saved these items for Christmas as presents for my daughter from Santa. When she unwrapped them, we were devastated to find fake and duplicate items inside. It was heartbreaking. I have plenty of pictures and still have the items. I'm willing to return them if you can provide an address. I can also send you all the pictures you need if you give me an email address. Aside from reporting the seller, I would like a refund or credit back to my account to resolve this issue.

I sold item M[redacted]9 on December 21, [redacted], at 12:33 a.m. I have the item in two sizes. I was online at the time and immediately messaged the buyer to ask which size she wanted. I have messaged her, Terry R., several times since with no response. According to policy, I have until tomorrow to mail the item. I do not want a cancellation to show in my review listings because it is not my fault. Should I create separate listings for each size in the future? Most people usually specify the size they want during their orders. I have tried to avoid this, but if it's necessary, I will do it. Please provide me with guidance on how to proceed without receiving a negative comment that implies I am responsible for the cancellation rather than a non-responsive buyer. Thank you. —S. Pasour

I bought a handbag on Mercari, and unfortunately, it arrived with undisclosed damage that was not mentioned in the listing. I am now looking to get a refund because of this. The item ID is: m[redacted]8. Mercari's Buyer Protection policy mentions a refund if the item is not as described, and I hope they honor that in this case. This handbag was meant to be a Christmas gift for my girlfriend, and it’s disheartening to see it in such poor condition without any prior notice of the damage. I appreciate Mercari’s platform and have been a loyal user, so I trust they will support their customers as promised. Thank you for your assistance.

I purchased batteries based on the description, stating they were compatible with my Black and Decker Scrub Buster. However, they do not work, and I intend to return them. Unfortunately, I encountered issues with the Help Center webpage repeatedly showing errors and the customer service line disconnecting my calls after long waits, preventing me from initiating a return in time. To document my request, I reached out to PayPal as I only had one day left to return the items. I seek guidance on the return process for the batteries. Here are the transaction details: Case number: PP-D-[redacted]9, Seller's name: Mercari, Transaction date: December 7, [redacted], Transaction amount: $30.00 USD, Your transaction ID: [redacted]. Thank you for your attention and support. Best regards, M. Evans.

Transaction Details Case number: PP-D-[redacted]9 Seller: Mercari Date of Transaction: December 7, [redacted] Amount: $30.00 USD Transaction ID: 2W750450GU[redacted] I purchased batteries meant for my Black and Decker Scrub Buster from Mercari, but they do not fit. I need to return them. I encountered difficulties trying to resolve this through the Help Center as the page kept showing as unavailable. When I called, the long wait led to being disconnected. I made multiple attempts but still couldn't get through. Given the approaching return deadline, I reached out to PayPal to document my request. I now need guidance on returning the batteries. Thank you for your support. Best regards, Mary Evans

I purchased batteries for my Black and Decker Scrub Buster based on the description, but they are not compatible. I tried reaching out to PayPal for help, but the Help Center page was unavailable. When I called, I was repeatedly told to call back due to long wait times and eventually got disconnected. With only one day left to return them, I contacted PayPal to document the issue. I am seeking guidance on how to return the batteries for a refund. Thank you, Mary E. Transaction Details Case number: PP-D-[redacted]9 Seller's name: Mercari Transaction date: December 7, [redacted] Transaction amount: $30.00 USD Your transaction ID: 2W750450GU[redacted]

I bought a Sesame Street bath set bundle from Ann that was supposed to be delivered today. However, I received a notice from the post office stating that the package's weight was incorrect. Ann had listed it as 15.9 ounces, but its actual weight was 2 lbs 11 ounces. I was asked to pay an extra $3.30 to receive my package, even though I had already paid the required amount. I believe Ann should not be compensated for this purchase due to the inaccurate information provided. It's frustrating to have to pay more money to receive something I already paid for. It's disappointing that she misrepresented the product, leading to additional costs on my end.

I purchased an Apple Watch on Mercari in early November as a Christmas gift for my husband. While I didn't set it up fully, I did turn it on briefly to test it. Everything seemed fine, so I left a positive review. However, on Christmas, we found out the watch was factory reset but still linked to the original seller's Apple ID, making it unusable. I've tried contacting the seller on Mercari and Facebook, but haven't received a response. Given the situation, I'm concerned the watch may be stolen. It was a significant purchase, so I'm unsure how to proceed next. Your urgent assistance would be greatly appreciated. Thank you.

I received a message on Mercari from A. I had sold A some cologne that I had purchased from a lady in my hometown. I was told the cologne was original and even scanned the barcode before listing it. I sold numerous bottles of cologne on Mercari only to have A report me for selling fake items. I had no idea the items were fake and would never have sold them had I known. A mentioned the labels on the cologne were fake, but the boxes were factory sealed. I contacted the lady I purchased the cologne from and have screenshots of our conversation, where she also claimed it was original. I strive to be honest and trustworthy, and would never intentionally deceive anyone.

Hello! I recently sold a Michel Scott Bobblehead and shipped it last week. The listing photos clearly depict the Bobblehead intact (connected with a spring, as usual for bobbleheads) and without any damage to the body. However, the buyer now claims it arrived damaged, with pictures showing the head detached without a spring in sight. Additionally, there appears to be damage to the shoulders, likely from the attempted removal of the Bobblehead. I believe the buyer has caused the damage and is now seeking a return. I trust that comparing the listing photos with those provided by the buyer will support my case. I have a history of positive reviews and always strive to be transparent in my sales. My Mercari username is blue5476. Thank you for your attention to this matter. Sincerely, Colleen G.

My 15-year-old purchased a used computer for Christmas. The item is #M[redacted]7, with a Ryzen 3 [redacted] OC 3.8GHz, R9 [redacted], 16GB RAM, on 12-15-18 for $[redacted]. We allowed him to test the computer before wrapping it, but upon opening, it consistently locks up and enters a blue screen cycle when trying to connect to the internet. A local repair technician diagnosed a faulty motherboard and an illegal unlicensed Windows operating system. The seller has been uncooperative in refunding or taking back the computer. The repair costs are estimated to be significant due to needing a new motherboard and licensed operating system.

Hello, I bought a Christmas gift for my boyfriend that was supposed to arrive by Friday, December 21, [redacted]. Sadly, the jersey I received wasn't his preferred player or team. I'd like to return it so someone else can enjoy it. The jersey is still in its original packaging without any damage, and I can provide pictures. I'm willing to cover the shipping costs. I tried to surprise him with a gift that missed the mark, and I hope we can arrange a refund. Please consider my request. Thank you.