Customer wanted to return & did return item. I know there was no issue when I sent it...

GetHuman624756's Refunds and returns issue with Mercari from April 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman624756's own words
Customer wanted to return & did return item. I know there was no issue when I sent it & want to do dispute it. The one shoe is now wobbly which it was not when so sent them & box is all smashed.I would like to speak with someone at Mercari as I now have an item I can't sell. I have a great selling record which I feel should have been taken into account and was not.
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Mercari

Refunds and returns issue
Reported by GetHuman624756
Apr 27th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 12 customers so far
Similar issue to 12728 others
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Timeline
GetHuman624756 started working on this issue
Apr 27th, 2018 2:25am