Before contacting them, items GetHuman-jarvisju may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-jarvisju's own words
I created a new listing under my account with Mercari. When i went to the shipping options, a box appeared for me to check the seller pays or the buyer pays. However, when i try to put in weight or other options, it will not let me save my preferences. What's up with this - it has never been on there before and I've sold * or * items. HELP PLEASE!!
GetHuman-jarvisju did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-jarvisju fixed the problem
We are waiting for GetHuman-jarvisju to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.