I took a megabus from New York to DC on Friday, June *, and was incredibly disappointed...

GetHuman-kescarry's customer service issue with Megabus from June 2018

11 views
 | 
1162 similar
 | 
1 following
Help with my Megabus issue
Next: our robot will wait on hold for GetHuman-kescarry to get a Megabus rep on the line!
Always use the GetHuman Phone tocall Megabus. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-kescarry's own words
I took a megabus from New York to DC on Friday, June *, and was incredibly disappointed with my service. The bus was supposed to leave at *:** PM and arrive at Union Station at **:**. We got stuck in traffic, which I know is no one's responsibility. Around *:** our driver came over the intercom and said "i know this is bullshit but i have reached my hour quota and am going to have to drop you off in Baltimore." He continued to explain that he wasn't able to get in touch with anyone from the megabus office to make sure we would have a replacement driver. We were dropped off in Maryland and did not receive notice about an alternative plan until after we had waited outside. We received an automated email that said a bus should be arriving within ** minutes. We were standing outside in a parking lot with no where to go inside- late on a Friday night in a place that was not familiar to us. Our driver told us not to leave in case a bus showed up, and told us that the solution he heard was that a bus from Philadelphia to DC would be able to come pick up some of us. **To me, this entire experience was completely unacceptable. I ended up having family come to pick me up, which was * hours round trip for them. **Since Megabus did not get me to my destination, and did not respond to us with any level of care, I would like to be refunded.
GetHuman-kescarry did not yet indicate what Megabus should do to make this right.
How GetHuman-kescarry fixed the problem
We are waiting for GetHuman-kescarry to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Megabus's attention and get better help faster. Tap below to get started.
Having Megabus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kescarry fixes it.
This email address isn't valid

Megabus

Customer service issue
Reported by GetHuman-kescarry
Jun 18th, 2018 - 2y ago
Fixed
Seen by 11 customers so far
Similar issue to 1162 others
1 customer following this
Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman-kescarry started working on this issue
Jun 18th, 2018 2:35pm
GetHuman-kescarry indicated the issue is not fixed yet.
Jun 19th, 2018 3:35pm
GetHuman-kescarry indicated the issue is not fixed yet.
Jun 19th, 2018 3:36pm
GetHuman-kescarry indicated the issue is not fixed yet.
Jun 19th, 2018 3:36pm
GetHuman-kescarry confirmed the issue is fixed. Hooray!
Jun 21st, 2018 6:15pm