Megabus Customer Service Issues

I reserved a bus from Jacksonville to Orlando with plans to arrive prior to my flight. However, I received an email on the day stating the bus would be late. When I called customer service, I was unable to get through. Upon arriving at the bus station, the bus was nowhere to be found, and I received another email with no departure time provided. After failed attempts to contact customer service for information, I had to rent a car to make my flight. When I asked for a refund, I was offered a bus ticket in an area where Megabus does not operate. The lack of reliability and customer service is unacceptable. I have not received adequate assistance or a refund, and this experience feels like a scam. The company's disregard for customers is concerning, and they should be investigated for their practices.

I am seeking a trip exchange or refund for reservation 80-2[redacted]16-M37R-[redacted]-RIC-ATL due to a family emergency this morning. I was unable to meet the 6-hour limit for exchanging the trip on my own. As a student at Hampton University, the travel time to Richmond would not allow me to make this trip. I kindly request assistance in exchanging the trip to a later time today or a refund. Thank you.

I had a Megabus scheduled for Wednesday, February 17, departing from the University of Wisconsin Madison at 11:30 a.m. Despite four phone calls to customer service and waiting outside in the freezing cold for an hour, the bus never arrived. I had purchased a round trip ticket with Megabus, but now I will miss both buses due to the first one's failure to show up on time. I am requesting a refund for both trips. I endured the freezing weather and received no assistance from customer service.

On November 8, while traveling from Reno to San Francisco, Traci was the driver who operated the bus until Sacramento. As a person with a disability, I had mentioned this during the reservation process. My reservation number was (D)13-4[redacted]16-M13R-[redacted]-REN-SFR. Upon reaching Sacramento and before allowing passengers to board, the driver cleaned the bathroom and upstairs. When it was my turn to board, other passengers behind me started pushing, causing me to almost fall due to the pain I was experiencing from standing for too long. Asserting my right to board first as a person with a disability, the driver rudely refused initially, stating that she decides who boards first regardless of disability. Only after checking my reservation and noticing the "D" designation did she allow me to board first. The ride was quite bumpy under her management, but the subsequent driver to San Francisco operated the bus smoothly, indicating it was not an issue with the vehicle. I will be consulting with EDD regarding this matter to address the driver's behavior. Thank you for your attention to this issue.

During my bus ride, the driver mentioned a glare from my computer screen on the front window. After closing the computer and switching to a tablet game, he still noticed a glare. I decided to put away the tablet. To pass the time and entertain myself, I turned to my phone for music and ear plugs, trying to find something enjoyable to do on the journey.

Hello, I'm Yasoob, a college student planning to visit a friend in Madison. I'm greatly disappointed with the service from Megabus. Upon purchasing my tickets, I received two one-way tickets instead of a round trip ticket. Subsequently, I had difficulty returning to Chicago as the driver wouldn't allow me on the bus. I had to purchase another ticket and delay my return. This experience not only wasted my time but will also require me to work extra hours to recover the additional expense. I am seeking a refund and have all my receipts to support my case. I hope for a resolution to this matter without receiving another unsatisfactory response. Thank you.

I recently traveled by bus from Montgomery, AL to Mobile, AL. On the way there, I had to stand because some passengers were laying down in seats. When I finally sat on the stairs, it was very uncomfortable. The bus driver asked people to sit up if they only purchased one seat, but no one listened. On my return trip to Montgomery at 12:50 am on bus M94, the driver was rude. He smoked inside the luggage area, blowing smoke in my face even though I have bad asthma. The driver arrived late, smoked before departure, cursed several times, and left two passengers behind. He did not make proper announcements and was disrespectful. I'm reconsidering using Mega Bus for my upcoming trip to Mobile.

Dear Megabus Team, I am reaching out regarding a previous trip I took with your service. Last year, I traveled from Los Angeles to San Francisco with Megabus and encountered a significant delay on the return trip to Los Angeles. Through your customer service, I received a $15 credit with the redemption code GCOHCQ-2NOXJ6, valid until 07/24/[redacted]. I am currently booking another trip with the reservation number AG7R3IQ and would like to apply the credit to my purchase. While trying to enter the code in the basket, I couldn't find the appropriate field. Can you assist me in redeeming the $15 credit for this trip? I appreciate your help in ensuring a smooth process and look forward to continuing to use Megabus for my travels. Thank you for your attention to this matter. Best regards, Elyan Jeanine Hill

During a recent business trip to Mississippi, my husband and I encountered travel issues on our return journey to Orlando. I had booked our tickets to leave from Memphis to Orlando on the 23rd. Unfortunately, there was a mistake made by the representative causing our tickets to be considered expired when we arrived in Atlanta. The departure and arrival times provided were all on the same day, leading to confusion. Despite purchasing tickets for our travel, including one for our son, we were unable to board the bus due to the error. We ended up stranded in the bus station for 8 hours, causing unnecessary stress and discomfort. The customer service received both in person and over the phone was disappointing. I am requesting a refund for the tickets purchased and compensation for the inconvenience and distress caused by this situation. Thank you.

I am disappointed with the recent trip I took from Albany, NY to New York City with Megabus. Our reservation was transferred to another company last minute, leading to a subpar experience. The bus we traveled on had uncomfortable seats, a dirty bathroom without basic amenities, and poor Wi-Fi. Despite paying extra for seats, our journey was not worth the cost. The lack of communication from the driver further added to our dissatisfaction. Our booking number is AHBEUZI and reservation number is *****-****-******-M**R-****-ALB-NEW. We are requesting a refund considering the low-quality service provided. This experience does not align with Megabus's usual standards, and we hope for a fair resolution. Sincerely, Ernie and Mary Incitti.

I bought two tickets for the Orlando to Atlanta trip leaving on May 30, [redacted] at 11 am. Unfortunately, they would not allow me on the bus as I had my 1-year-old child with me and they required a car seat. This situation is very distressing as I have traveled on this bus more than six times before without any issues. I did not bring a car seat this time because on previous trips I was informed not to bring one. Due to this sudden rule change, my child and I are left without a place to stay. I kindly request a refund for the trip so we can arrange for a new mode of transportation. My reservation number is 33/34-3[redacted]18-M96R-[redacted]-ORL-ATL.

Hello, I would like to share my recent Megabus trip from Detroit to Chicago on Saturday, May 19th. During the journey, the female bus driver was quite impolite and yelled many prohibitions to the passengers when we boarded in Cass Avenue and Ann Arbor. Additionally, she skipped a rest stop in Marshall, and passengers complained about a foul odor coming from the bus restroom. To add to the woes, the bus was stopped near Gary, Indiana without explanation. It turned out that the driver was not wearing her reflective jacket, leading to a 20-25 minute delay with police involvement, while we passengers were left in confusion. This experience was disappointing, especially while traveling with family. I have used Megabus for years and never encountered such a frustrating situation. I suggest addressing this issue to maintain customer satisfaction. Thank you.

Subject: Refund Request for Reservation Number: [redacted] Hello, I boarded your 03:10 PM bus today from Atlanta to Chicago for the first time with Megabus. Unfortunately, due to experiencing severe claustrophobia and a panic attack, I found it unsafe to continue the journey. I tried various seats on both levels to find a suitable space, but my condition worsened. The driver suggested I not proceed for the safety and comfort of all passengers. I was advised to contact you for a refund. As a senior on a fixed income, losing this fare would be a burden. I kindly request your understanding and assistance in processing a refund for my ticket. I appreciate your prompt attention to this matter. Thank you, A. K. [redacted]

To whom it may concern, I am writing to formally report an incident that occurred to my wife and her sister while traveling from Dallas to San Antonio, TX on May 14th. They departed from Grand Prairie at 9:25 am. The reservation number for their trip is 57/58-5[redacted]18-M72R-[redacted]-DGP-SAN. During the journey, the bus driver asked them to stop speaking in Spanish, stating it was disturbing other passengers. Interestingly, the driver did not intervene when other passengers spoke in English. This discriminatory behavior was observed by other passengers who also commented on the driver's selective actions. This type of conduct is unacceptable and discriminatory. We request an investigation into this matter. We have been loyal customers of your services and hope to continue in the future. We trust that your company does not condone such behavior from its personnel. Please update us on the actions taken in response to this situation. Sincerely, Carlos Felipe-Ortega

To whom it may concern, I am writing to address an unfortunate experience I had on one of your buses recently. My name is Anlid Gonzalez, and on June 3, [redacted], I traveled from Ft. Lauderdale to Orlando at 12:30 pm on bus number DD735. While I have generally had positive experiences with Megabus, this particular trip was disappointing. The bus driver exhibited rude, hostile, and disrespectful behavior, especially towards an elderly Hispanic couple who did not speak English very well. Despite being the first at the stop and waiting in the sun, the driver refused to allow them to board along with others. When I tried to advocate for the couple, the driver threatened to deny me entry onto the bus. This treatment was upsetting, and my family and I have decided not to use Megabus in the future.

Reservation numbers [redacted] and [redacted]. Hello, I'm Doug Elliot, and my daughter resides in a community for adults with intellectual disabilities in DC. She had to cancel her planned trip to NY city due to unforeseen circumstances and missed the 14-day rescheduling window by a day. She was ill and couldn't access her email for the past week. I managed to secure her a new reservation, but the cost increased from $1 to $15.99. As she is on a strict monthly budget of $[redacted] in her community, this additional expense is causing her anxiety. Despite missing the rescheduling timeframe, due to her illness, is there a way to adjust the price back to the initial $1? I understand the situation, and any assistance in resolving this matter would be greatly appreciated. Thank you, Doug Elliot

Subject: Refund Request for Mother's Unridden Bus Trip on June 4, [redacted] Dear Megabus Customer Service, I am reaching out to follow up on my previous attempts to address a matter regarding my mother, Mary Ann Gaunt’s, unused bus reservation from Indianapolis to Chicago on June 4, [redacted]. Due to sudden medical concerns, she was unable to make the trip. Upon contacting your customer service on June 3, I was unable to cancel the reservation and was advised to send over medical records to address the situation. Considering the emergent circumstances that led to her hospital visit and pending medical evaluations, I kindly request a refund for the unused ticket. I believe it is essential to highlight that this situation was more than just a schedule conflict, as it pertained to the safety and well-being of my mother. Your prompt attention to this request would be greatly appreciated, along with confirmation of receipt of this message. Thank you for your understanding and cooperation. Sincerely, J.G., Reimbursement Specialist

My name is Jennifer G. I traveled on a Megabus from Cincinnati to Chicago on Wednesday, June 6th, picked up at [redacted] Gest St around 7:05 am due to traffic delays. During a stop at a rest area in Wolcott, Indiana, I stayed near the smoking area and did not enter the building. As I headed back to the bus, the driver left without me, despite my visible attempts to catch up. I was grateful to a couple named Ginny and Uwe Barth, who offered me a ride to Chicago out of concern for my safety. Another passenger named Tom McCoy, who was on the bus that left me, confirmed that several people had informed the driver she was leaving me behind. This experience left me shocked and scared. I can be reached at [redacted]. Thank you for addressing this serious issue.

I am experiencing issues with Megabus. My scheduled bus did not arrive, causing confusion among customers when we contacted customer service. Despite being informed that the bus arrived ** minutes late, I can confirm that I left the stop at ** as the delay was considerably longer than the initially stated wait time. The customer service representative, Amy, attempted to explain the situation and offered a more expensive bus ticket as a solution. I am hesitant to spend additional funds when my original purchase was not fulfilled. I am hopeful that Megabus will address this matter promptly and find a satisfactory resolution. Thank you for your assistance with my Megabus concern.

I was at the bus stop, and the bus never arrived. Despite contacting customer service, no one had any information. I decided to leave and informed customer service around **:**. Today, I sought assistance regarding the missing bus, only to be told that it arrived ** minutes late. The bus was scheduled for **:**, but it was significantly delayed. I left at **; therefore, the bus was late by more than the ** minutes Amy mentioned. I was then offered a bus ticket at a higher cost than the one I had already bought but never used. I find it unfair to be asked to pay more when the initial service was not provided. I hope Megabus can resolve this matter appropriately. Thank you.