Megabus Customer Service Issues

I bought six tickets for a bus trip to DC after my granddaughter's graduation, hoping for a smooth family adventure. We woke up early, aiming to catch the 6:25 bus. Unfortunately, the bus arrived late at 6:50, and the driver's behavior was incredibly rude. Despite being new to Mega Bus, we were not expecting such disrespect. The driver called out states at the luggage area, which caused some confusion as we didn't have any bags. When we tried to board, he shut the door on us, claiming he had called out but no one responded. After a tense interaction, where he displayed a terrible attitude, he finally let us on the bus. I requested his name, and he sarcastically replied "James Bond." This experience was a disappointment, especially when it was meant to be a special trip for my family. My name is DParks, and you can reach me at [redacted] The trip was from Richmond to DC on June 13, [redacted], scheduled for 6:25 to 8:45.

Reservation number [redacted] with the name Marion Ingram, traveling from Boston to New York on the 3 pm bus. An older Black gentleman who collected my information upon boarding used offensive language and mishandled my carry-on bag, causing damage to my clothing. This incident left me upset and disappointed on what was supposed to be a special day. I request a review of the treatment of passengers by your staff and possibly a refund. I have photographs of the damages if needed. As a loyal customer, I believe I deserve better treatment from your company. Thank you. Marion Ingram

I wanted to share my recent experience on the 6/14 Megabus trip from Washington DC to Philadelphia. My reservation number is 39-4[redacted]18-M31R-[redacted]-WAS-PHI. Unfortunately, at 4:40pm, the bus unexpectedly stopped for nearly two hours on the highway. Passengers were then transferred to another MegaBus without much communication from the driver and with the AC turned off during the hot wait. Once we boarded the next bus, there was no AC, no apology from the driver, and even unprofessional jokes made. The overall journey was quite frustrating and unpleasant. I am hopeful to receive a refund for the full value of the trip, as this experience may deter me from using Megabus in the future. Thank you for addressing this matter.

I had a troubling experience on my recent Megabus trip from Memphis, TN, to Chicago, IL. Before the first stop, a physical altercation and theft occurred, resulting in four passengers being arrested by the police, causing a 2-hour delay. The driver announced we would all receive a refund, but when I contacted customer service, I was informed we would receive a credit for a future trip instead. The overall behavior onboard was disruptive, with passengers begging for food, cursing, playing loud music, and engaging in altercations. I am dissatisfied with how the situation was handled and do not plan to travel with Megabus again. I am requesting a refund for my tickets, as promised by the driver.

I traveled from New York to DC on a Megabus on June 8 and was very disappointed with the service. The bus was scheduled to leave at 6:00 PM and arrive at Union Station by 10:15 PM. However, we encountered heavy traffic, causing delays. Around 9:30 PM, the driver announced over the intercom that due to reaching his maximum driving hours, he had to drop us off in Baltimore. He expressed his frustration at not being able to reach anyone from Megabus for a replacement driver. We were left in Maryland without clear instructions until an automated email notified us that a bus would arrive in 90 minutes. Stranded in a parking lot late at night, we were told to wait for a possible bus from Philadelphia to pick us up. This entire ordeal was unacceptable. Eventually, my family had to pick me up, resulting in a two-hour round trip for them. Given the circumstances and lack of responsiveness from Megabus, I am requesting a refund.

Dear Megabus, I am writing to share my recent experience on a trip from Los Angeles to Oakland. I'd like to commend the bus driver, Tim, for his professionalism and handling of unexpected challenges during the journey. After a smooth start, the bus broke down, leaving us waiting for a mechanic. Despite the heat and discomfort, Tim kept us informed and arranged for a replacement bus. However, the delay was significant, causing us to arrive at our destination hours later than scheduled. In addition to the inconvenience, there was a disruptive incident involving a couple on the bus, further detracting from the journey. The lack of air conditioning only added to the discomfort. I paid a total of $46.99, including fees and an extra charge for luggage. I am seeking a refund due to the significant delays, the disruptive behavior on the bus, the lack of air conditioning, and the overall unreliability of the service. Thank you for your attention to my concerns. I can provide my reservation number for further details if needed. Best regards, Malka H.

I am writing to request a stop in Bryan/College Station, TX. This city, home to Texas A&M University, is experiencing rapid growth with plans to increase student enrollment. Boasting a central location between Houston and Austin, it currently has a Greyhound stop near the historic downtown area that serves professionals and academics commuting from larger cities. The demand for commuter buses to and from this location, particularly during peak hours, is substantial. Adding a megabus stop in Bryan/College Station, TX would greatly benefit the community. Thank you for considering this request. -Lili

As a regular Megabus passenger, I usually travel twice a week. This morning, I encountered an issue when a driver refused to allow my backpack on board, despite my consistent practice of bringing it in the past. I commute from Montgomery to Atlanta on the New Orleans route, never facing this problem. Carrying my backpack is convenient since I head straight to work. The driver's behavior was discourteous and felt like harassment, contrary to the company policy allowing a carry-on bag. I am frustrated about this incident and would like a prompt resolution. Thank you.

On June 18, I was traveling by bus from Chicago to Memphis. The bus driver was disrespectful by rushing us and using inappropriate language when I asked about the time. He escalated the situation, and the police were called to remove me without a clear reason. I would like a refund and for the driver to face consequences for his behavior. I work with children and expect to be treated with respect. I have video evidence of the incident. My name is Dionysus Sisson, and I seek resolution regarding this issue. I also upgraded my ticket for another day for $15 but ended up contacting Mega Bus for assistance. Thank you.

I received a credit to reschedule my trip for the first time. The website said I could apply the balance to another trip but not towards the reschedule fee. I tried to book another trip but couldn't find the option. A customer service representative said I should've been able to book a second trip to use my entire balance but now nothing can be done. I'm frustrated I didn't see the option to book another trip. I know that if I don't book another trip, I'll lose the balance, but the option didn't appear for me. I have $30.00 I would like to use.

I had a reservation for a bus from NYC to Boston departing at 3:40pm today, but when I arrived at the station at 3:35pm due to a delayed metro train, I was denied boarding even though the bus was still there. It's frustrating to be turned away when I was only a few minutes late. If the situation was reversed and the bus was delayed, I wonder if I would receive a refund. It's disappointing that customers are the ones who often face these inconveniences, especially when there are no seating options while waiting. Eventually, I was able to board the 5:10pm bus with a rescheduling fee, but it was disheartening to watch my original bus depart.

I am extremely disappointed with the recent delays and unprofessional practices experienced during my last trip with the bus service. The lack of timely notice about the one-hour delay caused me to arrive home late and miss my ride to work, resulting in a significant inconvenience. This is not an isolated incident as delays seem to be becoming common with this service. The affordable price is not worth the repeated delays and uncomfortable waiting areas. I believe these incidents should be reported to the Better Business Bureau for further investigation. I have been a loyal customer, but these repeated issues are costing me time and money. I urge the company to provide advanced notice of any delays to allow passengers to consider alternative options. - M. Tynes

Order Number: AHC7FRQ Phone Number: [redacted] I would like to share my recent experience with customer service on 06-22-[redacted]. The service representatives were initially rude and did not listen to my complete explanation. I must commend Camille for providing helpful information and staying on the line until the issue was resolved. On the other hand, supervisors Peter, Bruno, and Adam abruptly ended the calls which was unacceptable. Reviewing these interactions is crucial to understand why this behavior is tolerated towards customers. After overcoming this hurdle, my bus from Memphis to Atlanta was significantly delayed. Although I received an email about compensation, I believe a prompt resolution is necessary as a disgruntled customer. I appreciate the assistance from Camille and will reach out to Megabus for further assistance. Despite feeling unfairly treated, I hope for a swift response regarding these matters. Thank you for your attention to this matter. Brian C. E.

I called Megabus customer service when my bus never arrived as scheduled. Despite speaking with other customers, there was confusion and no clear answer. I eventually left the bus stop for home and informed customer service of my decision around **:**. When seeking assistance the following morning about the missed bus, I was informed it arrived ** minutes late. The bus was originally due at **:**, but I left after waiting until ** since it was significantly delayed beyond the **-minute timeframe Amy mentioned. I was then offered a bus ticket that was more expensive than the one I had purchased but not used. I find it unreasonable to pay extra when the initial service was not provided. I expect Megabus to address this issue appropriately and provide a fair resolution.

I am desperately seeking assistance. My daughter boarded a MegaBus in Madison, Wisconsin at 1:00 AM on June 18, [redacted]. She placed her large red and black duffle bag under the bus. Unfortunately, when the bus stopped in Minneapolis at 6:10 AM, her bag was not onboard. Surveillance footage in Saint Paul revealed that the bus driver handed her bag to a man, not returning it to my daughter in Minneapolis. After speaking with security at Union Station, we learned that the man mistakenly took the bag, trying to assist a woman with her luggage. The Jefferson Line attendant confirmed this but directed him to contact MegaBus. Despite filing a police report and a lost bag report with MegaBus, we are struggling to recover the bag containing all of my daughter's summer essentials, valued over $[redacted]. The lack of communication from MegaBus and law enforcement is distressing. We are willing to retrieve the bag ourselves if necessary. Please help us address this situation promptly. Wendy Aufdembrink [redacted] and Lauren Aufdembrink [redacted].

Last night, I took a bus from Chicago to Indianapolis, but I encountered multiple issues. The bus had no air conditioning or WiFi, and the driver mentioned that there were problems with the bus, such as the check engine light being on and air pressure issues. Despite the bus troubles, the driver continued driving while discussing sensitive topics like her nephew's death, crime statistics, and personal matters. This made me feel uncomfortable and unsafe during the journey. Additionally, my reserved seat was occupied by someone else, and the driver did not address this issue. I kindly request a refund for this unpleasant and unprofessional experience.

Hello, My name is Sean, and I traveled on Megabus yesterday with my friends from New York to D.C. We encountered a very unpleasant experience during the trip. Our departure was delayed by 30 minutes due to traffic, and the driver informed us that we would arrive at 9:30 pm instead of the scheduled 7:10 pm. The driver also mentioned that he could not continue driving and that a replacement driver would meet us at a rest stop between New York and D.C. However, after waiting for a few hours, it became apparent that no replacement driver was coming, so we decided to take an Uber to D.C., costing us an additional $[redacted]. We arrived at 11:00 pm, four hours later than expected, causing us to cancel our plans. Despite our attempts to resolve the situation, the lack of communication and assistance from Megabus was disappointing. We even contacted customer service, but no effective solution was provided. The whole experience was frustrating, and we hope Megabus will address this issue and compensate us for the inconvenience. Thank you, Sean

On Saturday, June 30th, my friend and I arrived at Union Station early for our 6am bus. Despite the bus's delay and the confusion with seating, our main issue arose when we discovered there weren't enough seats for both of us as reserved. After speaking with an attendant, we were only offered one seat on the next bus, causing further inconvenience. The representative and manager were unhelpful, offering to compensate for only one ticket and a later bus departure. This lack of resolution and consideration left me no choice but to seek alternative transportation for my friend and me for both journeys. I am deeply disappointed in the customer service received and am requesting a full refund for the troubles we encountered. Sadly, after multiple unsatisfactory experiences with Megabus, this recent incident has solidified my decision to never utilize their service again. It is my hope that Megabus takes these customer concerns seriously and works towards better customer satisfaction.

I reserved a seat on a Megabus trip from Chicago, Illinois to Cleveland, Ohio for July 4, [redacted] at 8am. I arrived at the pick-up spot 20 minutes before the departure time. Unfortunately, due to inadequate customer service and unclear advertising for an alternative bus called Skyline (not a Megabus), the bus departed without me and several other passengers. The employees failed to properly communicate that the Skyline bus was the designated Megabus heading to Cleveland, Ohio. Even after contacting customer service by phone, I was informed that I would need to purchase a new ticket. I was not properly informed by the Megabus staff about the departure, and I am now seeking a refund or a complimentary ticket for a later bus journey to Cleveland, Ohio.

I, along with other passengers, waited at the Mobile transit station for several hours. I arrived at 1:30 pm for a 2:00 pm bus. I called customer service multiple times, first at 2:17 pm, with screenshots as proof of my calls. Despite being assured by two agents and a supervisor that the bus was delayed, tracking it online showed otherwise. The representatives insisted that the bus left at 2:08, contradicting my presence since 1:30. Requesting to speak to someone higher or a US representative was met with scripted responses and abrupt hang-ups. Despite my industry experience, the service was the worst I've encountered. Emails seeking refund information were terminated abruptly. The lack of assistance, refusal to acknowledge my presence at the station, and dismissal of other waiting passengers' concerns demonstrate sheer neglect. I am considering legal action for reimbursement, as evidenced by bank statements and time off work. The unsatisfactory responses from ten representatives, including a supervisor, were unacceptable. Their demeanor and lack of resolution indicate a need for improvement in customer service.