Megabus Customer Service Issues

As a Megabus customer, I was informed that I could receive a refund for my experience. The bus I was traveling on broke down, causing a significant delay of nearly 7 hours. Thanks to the quick thinking of bus driver Suleiman, we avoided being stranded in the heat. Despite the inconvenience and disruption to everyone's schedules, we understand that unexpected events can occur. I appreciate the Megabus service and hope to continue doing business in the future. I am eagerly awaiting a response from a Megabus representative. Going forward, I recommend prioritizing bus maintenance to ensure reliability in the transportation industry. Thank you for your attention to this matter. Respectfully, Mr. R.S._CUSTOMER #AHEPAVA_6_29_18_BK.DATE.M37R_1810_ATL_was,D.C.

In early year, I purchased 2 tickets for my parents to travel from Baltimore, MD to Toronto, Ontario in November, intended for January [redacted]. Unfortunately, my father's health issues led to rescheduling the trip to March. The email I received at that time indicated new fees which would give me a $50 credit. Due to ongoing medical problems, we had to reschedule twice more, first to June and now to July. The ticket cost was originally $[redacted], and now the website is asking for an additional $50. I believe this violates the company's policy stated in the FAQ section allowing ticket changes with more than 3 hours notice. I am disappointed in both the situation and the unhelpful customer service encounter I had with Sharmalee, who would not assist me properly and hung up on me. As a pregnant woman wanting to see my parents before my delivery, this experience has been upsetting. If this matter is not resolved promptly, I will need to share my negative experience publicly.

Our bus experienced mechanical issues that caused a delay of about 3 hours. Most passengers resorted to taking Lyft rides to get to New York Penn Station, adding 3 to 4 hours to their travel time. The bus broke down around an hour into the journey. I am seeking information on possible refunds. The Lyft ride back to New York cost over $[redacted], which seems excessive. Your assistance in this matter is appreciated. Thank you.

At 8:45 pm, my wife and I received a message informing us that our bus ride from New Orleans to Mobile, Alabama was delayed. I've been attempting to contact the Mega Bus station in New Orleans with no luck, and calling the [redacted] number has not yielded any results either. Despite the message and screenshot I have showing the delay, they are denying it on their end. I reside in Baton Rouge and have been calling since 8:45 pm with no response. They claim they cannot provide an email for me to send the message as proof. This situation has left my wife and me in a tough spot financially due to the company's computer system error. I am simply seeking resolution as it's unfair that I cannot provide the evidence to support my claim.

On Tuesday night at 8 pm, I boarded a bus from Athens to Washington D.C. Somewhere in North Carolina at 2:25 am, the bus pulled into a rest stop after Charlotte. It was delayed until 5 am, causing me to miss my 10 am connection. Despite calling multiple times since 10 am, I received no helpful assistance and just encountered unhelpful people asking for more money. By 12 pm, the bus to NYC had already left, so I had to buy a ticket for the Bolt bus. I am requesting a refund and asking for someone from corporate to address my concerns. The bus was experiencing malfunctions, specifically with the air suspension. I believe I am entitled to a refund due to the delay caused by the bus issues. Please contact me at [redacted].

I recently purchased a ticket from your website and accidentally selected the wrong day for my trip. I expected to see a confirmation page before finalizing my booking, but it processed immediately after entering my credit card information. When I realized my error, I contacted customer service, but I was informed that changes couldn't be made since I was within 3 hours of the departure time. I understand the policy, but I called immediately after noticing the mistake. My order confirmation is AHFSH2I under the name Mooney. I have already bought a new ticket for the correct day. However, I now need an additional ticket to return home. I would greatly appreciate a refund or credit to help cover the cost of the extra ticket. I am a frequent user of your services and your assistance would be invaluable to me. Thank you for your understanding. -Juliana M.

During a journey from Orlando to Miami today, 7/12/18, the bus arrived in Miami at 12:30 pm. Unfortunately, my mother-in-law was wrongly accused by the driver of dirtying the restroom and was made to clean it. She was insulted during the incident, unable to communicate with the driver due to her language barrier. He provided her with cleaning gloves and paper towels, forcing her to clean the restroom. This behavior is unacceptable and unlawful. I have already reached out to Tallahassee about this matter, as this driver should be dismissed. My in-laws have previously used Mega Bus without any issues, making this experience even more disappointing. This incident must be addressed promptly, as there is simply no excuse for this kind of treatment. If I had been aware of this when picking up my in-laws at the station today, I would have handled it immediately.

My experience on the Mega Bus was disappointing. I was referred by a coworker and decided to give it a try, departing from Charlotte, NC on June 30th. The bus driver's response to a passenger's request to turn on the air conditioning was rude, which was frustrating. The situation only improved once we reached Athens, GA. On July 2nd, [redacted], departing from Atlanta, GA, the bus was two hours late and extremely hot. As a diabetic with high blood pressure, this was concerning for my health. I appreciate a kind lady who gave me water when I felt like I might pass out. Despite arriving early to ensure I wasn't late for my first trip with Mega Bus, I encountered issues throughout, including someone in my reserved seat who did not comply when the driver addressed it. I suggest the company provide Customer Service training for staff and drivers. I am seeking a refund or some form of compensation for this challenging experience. Reservation [redacted]: 1. 59-4[redacted]18-M37R-[redacted]-CHR-ATL 2. 29-7[redacted]18-M37R-[redacted]-ATL-CHR Thank you, Unsatisfied Customer

I've been a loyal Mega Bus customer for over six years. In the past, I always used my debit card without any issues. Recently, I've been trying to book my Thanksgiving trip as advised in an email notification. I attempted to book a trip from Houston to New Orleans departing on 11/18/18 at 7:45am and returning on 11/26/18 at 9am. Despite entering my debit card information, I received an error message during the confirmation process, indicating incorrect information. I've had the same debit card for many years, but I had to get a replacement from Chase bank due to a change in the CVC number. If needed, my contact number is [redacted]. The total cost for this trip is only $5.00.

I took the July 12th bus from Minneapolis to Chicago departing from Union Station in St. Paul, Minnesota. The scheduled departure time was 6:15 PM, but we didn't leave until around 7:00 PM. During the journey through Wisconsin, we encountered a severe storm, and water was leaking through the roof near the emergency exit where I was seated. Upon reaching the rest stop at Mauston, I informed the driver of the issue, and he mentioned reporting it to dispatch. We arrived in Chicago 45 minutes late, causing me to miss my connecting ride. As a resolution, I am seeking compensation for the inconvenience faced. I made the payment for my ticket using a Cash Pass Visa card with the number [redacted], valid through 09/22, and the security code on the back is [redacted].

I, Dr. Elmer Zelaya Blandon, with Nicaraguan ID number [redacted]59-0007D, hereby authorize Mr. Jose R. Flores to claim on my behalf a black plastic bag weighing approximately 50 pounds lost by MEGABUS on my trip from Orlando to Miami on July 16th at noon. The bag contains a Victorinox backpack with valuable items, an important hard drive, new clothing, and gift items. Upon arrival at MEGABUS, we were given an orange bag and a black bag for organizing the overweight of our two suitcases, for which we paid $15. I have attached the receipt and travel ticket. When we handed over the suitcases, the same man who gave us the bag and charged us $15 with my card asked us to place the bag on the floor, next to the bus tire, and said he would later load it onto the MEGABUS. Upon arrival in Miami, the bag was missing, and after personally checking the bus, we did not see anyone unloading it. The driver assured me that no black plastic bag was unloaded in Miami or Fort Lauderdale. The negligence of MEGABUS has severely impacted us, and I have instructed Mr. Flores to seek the recovery of the suitcase or take legal action against MEGABUS, in addition to reporting this incident on social media to warn other customers about the company's professionalism. FRATERNALLY, Dr. Elmer Zelaya Blandon, Ph.D. NICARAGUA Note: If there are any updates on our suitcase, please send them to Mr. Flores's address in Miami at [redacted] or to Mr. Carlos Gutierrez/Miriam Ortega's address in Orlando, FL at [redacted].

I bought a ticket from NYC to Washington DC for July 20 departing at 5 pm and arriving by 9:15 pm. However, our bus encountered a delay at the Maryland House stop due to a driver switch. Initially, we were informed of a 20-minute break which extended to an hour while we waited for the replacement driver. An additional delay occurred at White Marsh, with a 30-minute wait for the new driver, who struggled to open the doors. Once we finally departed, the replacement driver had difficulty operating the bus controls and made some passengers adjust their electronic devices. As a result of these delays and unprofessional conduct, I reached DC at 11:30 pm, two hours behind schedule. I am seeking a full refund of $40 from Megabus due to this experience.

I had a very unpleasant experience on the Mega Bus ride. My reservation number is 44/45-5[redacted]18-MR39r-[redacted]-Mem-Atl. At our first stop in Tupelo, Mississippi, the driver turned off the bus with passengers onboard when it was 86 degrees outside. During our second stop in Birmingham, there was a 30-minute layover, and once again the driver turned off the bus. In Alabama at 2 pm, the temperature was 93 degrees but inside the bus it reached [redacted] degrees. The driver left the bus running with the air conditioning on while taking a break, informing us of a 30-minute wait before departing to Georgia. Customer service advised that someone would contact me within 10 minutes. When I approached the driver at the bus station, he mentioned it was company policy to turn off the bus at stops. I raised concerns about the safety regulations with a police officer present. I have evidence and witness names supporting the issue. Despite the bus being on the route to Atlanta at 2:48 pm, it still remains uncomfortably warm inside.

My daughter and her friend attended a dance camp in Belleville. We are from Edmonton, Alberta, Canada. The school assured me there was a nearby bus station for a ride to Toronto Airport. After purchasing tickets online, I emailed to confirm a bus would be available for my daughter on July 21st. I was blindsided when the bus driver mentioned an age restriction requiring those under 18 to be accompanied by an adult. This policy was not clearly communicated during the ticket purchase. Consequently, the girls were left stranded at the bus stop, impacting their holiday plans and incurring extra hotel expenses in Quinte. I am seeking a refund for the tickets I bought for July 21st, as we cannot use a Megabus credit due to our location. Here are my reservation codes: 4-2[redacted]18-2[redacted]-BEL-YYZ and 5-7[redacted]18-2[redacted]-BEL-YYZ. I await a resolution to this matter. Thank you. Ryon D.

Reservation #[redacted] On my recent trip to Orlando, I faced major restroom issues upon arrival at 7:30 p.m. until departure at 11:59 p.m. I had to carry my luggage with me to find a restroom across a busy street. The bus was expected to reach Atlanta on Peachtree Street at 9:00 a.m. on July 18, but instead, it stopped on Interstate 95 north around 9:30 a.m. The driver mentioned DOT regulations and a new driver arriving in 15 minutes, but we ended up waiting for 45 minutes. This delay caused me to miss my pickup and wait for over an hour for a new one. The entire experience was frustrating, inconvenient, and financially straining. I am eager for Mega Bus to reach out to me concerning my dissatisfaction. - L. G.

I am a frequent Megabus user, and I want to share a recent negative experience I had with their customer service. If not resolved, I will discontinue using Megabus in the future. On July 20, I waited for the 12:40pm NYC to Boston bus which was significantly delayed. Lack of communication from staff added to the frustration as we were left waiting without information on the delay. When a bus finally arrived at 1:20pm, it sat driverless for over 20 minutes. We were eventually told that our driver was late for the 1:40pm bus, but no apology or estimated departure time was given. We departed at 2:10pm instead of the scheduled time, arriving in Boston nearly 3.5 hours late. Driver changes and unannounced food stops added to the frustration. The overall lack of communication, delays, and poor customer service were extremely disappointing. Sincerely, Kate

Hello, this is Nicolas. I wanted to share my recent experience with Megabus. Last night's journey was quite different from previous trips. Initially scheduled to depart from NYC at 8:40 p.m., the bus arrived an hour late. During the delay, there was a lack of communication with customers, leaving us uninformed. Furthermore, the heavy rain during this period caused all passengers and baggage to get wet. Eventually, we arrived in Boston with a two-hour delay. Despite the scheduled arrival time of 12:55 a.m., we reached Boston at 2:50 a.m. Due to these inconveniences, I am seeking a refund for this trip. Thank you in advance. Regards, Nicolas

I had a reservation from Riverside, CA to Las Vegas, NV for 7 pm today. It's now 10:30 pm and the bus still hasn't arrived due to a breakdown. They keep promising a new bus is coming, but it's been 3.5 hours of waiting, which is unacceptable. My 60-year-old mom has been standing there for over 3 hours. Despite receiving a credit, the return bus from Vegas to Riverside didn't show up, and I wasn't even warned about it. After driving from Utah to drop off my mom, we were informed by an employee that the bus was cancelled. Despite trying to book the next bus, they were full, as were the ones after that. I attempted to contact Megabus for an hour without any luck, as all operators were busy. Even other bus lines were full. Eventually, I found Tufesa and was able to get my mom home 5 hours later than planned, arriving at midnight instead of 7 pm. It was a truly terrible experience.

On July 27th, the schedule for the bus from Chicago to Cleveland was delayed by an hour. The bus, numbered [redacted], had a severely unpleasant stench in the bathroom. The driver refused to communicate with passengers. The packed bus did not have air conditioning, leading to discomfort and illness among riders. My granddaughter experienced symptoms like a rash, headache, and difficulty breathing, with no assistance from the driver. The situation escalated to the point where passengers considered calling emergency services. I am requesting a refund for this troubling trip. During the replacement bus transfer in Toledo, passengers had to handle their luggage without assistance from Mega Bus staff, resulting in damages to my belongings. The new driver continued to disregard passenger concerns, driving unsafely by cutting off other vehicles and speeding, despite allegedly being new to the job. The entire journey felt like an experiment with our safety.

Hello, I made a booking for a trip from Detroit to Chicago on August 16th and paid with my credit card. However, I noticed that Megabus mistakenly booked the same journey twice when I clicked the 'Booking Button'. I only booked one journey for one person, and I have a seat reservation under my name, Maximilian Greiner, for Seat 9 with the reservation number: 14-9[redacted]18-M1R-[redacted]-DET-CHI. They also made a second booking with reservation number: 15-1[redacted]18-M1R-[redacted]-DET-CHI. Is there a way for Megabus to cancel the second journey? I am unsure what happened because before booking, I saw the total cost was $33.49. I would greatly appreciate it if this issue could be resolved. Thank you and best regards, Maximilian Greiner