Last night, when I picked up my phone and went to Match.com (I like to look at profiles...

GetHuman5267110's customer service issue with Match.com from September 2020

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The issue in GetHuman5267110's own words
Last night, when I picked up my phone and went to Match.com (I like to look at profiles to pass the time and sometimes take advantage of the free message you get a day), I saw that I could read all of my notes. I thought at first Match had given me free access, but soon I realized that I was charged a three-month premium subscription. Usually, on my iPhone I have to type in my passcode or click the side button twice to pay for things. I did neither. *I immediately canceled my subscription and filed a claim with my bank Wells Fargo. **I want a full refund. The charge caused my account to be overdrawn. I have paid for a subscription in the past, but never no more than for a month. **Thank you.

GetHuman5267110 did not yet indicate what Match.com should do to make this right.

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Match.com

Customer service issue
Reported by GetHuman5267110
Sep 15th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4766 others
0 customers following this

Timeline

GetHuman5267110 started working on this issue
Sep 15th, 2020 8:25pm