I want to cancel my Match membership, but when I enter my password on the Change*Cancel...

GetHuman-amay's customer service issue with Match.com from August 2018

Help with my Match.com issue
The issue in GetHuman-amay's own words
I want to cancel my Match membership, but when I enter my password on the Change*Cancel Membership page it does not accept the password. I went through the process of resetting my password (by clicking "Forgot My Password"), but the new password I created did not work on this page either (even though I was able to login to Match with it). I really want to cancel my membership and any auto-renewal fees. Thank you.
GetHuman-amay did not yet indicate what Match.com should do to make this right.
I have an issue with Match.com too
How GetHuman-amay fixed the problem
I found an instructional video on YouTube of someone demonstrating cancelling their membership through the Change*Cancel Membership page. I paused the video when they got to the web page BEYOND what I was getting stuck at, found the URL of the page they were on, and typed it into my own browser. This got me beyond the page that the Match website was stopping me at.
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Customer service issue
Reported by GetHuman-amay
Aug 26th, 2018 - 4 mons ago
I have an issue with Match.com too
GetHuman-amay shared how to fix
Seen by 4 customers so far
Similar issue to 10036 others
0 customers following this
Items needed
Name on the account
Your birthday
Email address on the account
Your billing address
GetHuman-amay started working on this issue
Aug 26th 2:50am
GetHuman-amay indicated the issue is not fixed yet.
Aug 26th 3:59am
GetHuman-amay confirmed the issue is fixed. Hooray!
Aug 29th 1:24am