I want to cancel my Match membership, but when I enter my password on the Change*Cancel...
GetHuman-amay's customer service issue with Match.com from August 2018
Help with my Match.com issue
The issue in GetHuman-amay's own words
I want to cancel my Match membership, but when I enter my password on the Change*Cancel Membership page it does not accept the password. I went through the process of resetting my password (by clicking "Forgot My Password"), but the new password I created did not work on this page either (even though I was able to login to Match with it). I really want to cancel my membership and any auto-renewal fees. Thank you.
GetHuman-amay did not yet indicate what Match.com should do to make this right.
I have an issue with Match.com too
How GetHuman-amay fixed the problem
I found an instructional video on YouTube of someone demonstrating cancelling their membership through the Change*Cancel Membership page. I paused the video when they got to the web page BEYOND what I was getting stuck at, found the URL of the page they were on, and typed it into my own browser. This got me beyond the page that the Match website was stopping me at.
Please help with my Match.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.