Can't renew online, tech problem with RMV form (I'm a web coder, I know how to fill out a form!)

GetHuman5301591's Speak to an agent issue with Massachusetts Registry of Motor Vehicles (DMV/RMV) from September 2020

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The issue in GetHuman5301591's own words
Renew my Mass ID online, as the RMV pages say I can do. Wasted hours before being rejected. Clearly a coding problem with one of their forms (it's inappropriately truncating the number I enter). ... Trying to renew my Massachusetts ID (not even a driver's license) at the RMV (Registry of Motor Vehicles). Supposed to be possible online, on their website. Wasted HOURS, cannot complete one requirement because there's a coding problem with one of their many forms (it won't accept the full number I need to type in). NO WAY TO CONTACT THEM AT ALL. Nobody answers the phone, just endless recorded announcements, not even a phone tree. Bureaucratic nightmare.**- Lawrence, *****@***.com
Not all documents issued by other states and localities (like birth certificates) conform to what the Mass. RMV thinks they're like.
I need to speak to a human being at the Mass RMV. I don't want to lose the hours of work I already put into their renewal process.
Banging my head against the wall. Didn't work.
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Massachusetts Registry of Motor Vehicles (DMV/RMV)

Online renewal of Massachusetts ID
Speak to an agent issue
Reported by GetHuman5301591
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 59 customers so far
Similar issue to 1050 others
0 customers following this

Timeline

GetHuman5301591 started working on this issue
Sep 25th, 2020 9:51pm
GetHuman5301591 indicated the issue is not fixed yet.
Sep 28th, 2020 8:27am

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