How do I speak to an agent with the Massachusetts DMV?

Going to the DMV can cause many people to break out in cold sweats. Nowadays you can do most of what you need to do online or over the phone. Here's how to do so.

Jeff Whelpley is the editor / author responsible for this content.
Jul 19, 2019

The Massachusetts Department of Motor Vehicles (DMV), currently the Massachusetts Registry of Motor Vehicles (RMV) handles all vehicle matters in the state of Massachusetts including vehicle registration and driver licensing.

There are many reasons apart from the two mentioned above why someone would want to contact the Massachusetts RMV. They may be requesting records, driving manuals or changing the information on their driver's license. Regardless of the reason, you will have to contact an agent with the Massachusetts RMV to do any of the above.

The Massachusetts website is well designed and user friendly so majority of the RMV's services can be accessed through the website. However, there are times when the website will let you down and you will have to look for other ways to contact one of their agents. You can speak to an agent with the Massachusetts DMV through any of the following avenues:

Phone Number

You can call the Massachusetts RMV customer service line and ask to speak to a live agent. The good news is that you do not have to wait on the line for long for a customer service agent to get on the other end. The average hold time on a call to the Massachusetts DMV is about 4 minutes.

A phone call has to be the best way to speak to an agent with the Massachusetts DMV since you can hear their voice and they can hear yours which makes it personal. If you are courteous and clear, the chances of the agent helping you with your problem are high. You should avoid cursing or any form of offensive language.

The phone line is open from Monday through to Friday from 9am to 5pm E.S.T. You can obtain the Massachusetts DMV customer service number fromGetHuman.

Social Media

The prevalence of social media in our modern society has made it possible for you to communicate with an agent of the Massachusetts DMV. The Massachusetts RMV has a very active presence on social media primarily Facebook and Twitter. If you have any concern and would like to speak to an agent, you can send them a public tweet or post, write them a direct message or do both.

The social media page of an organization like the Massachusetts DMV has thousands of people sending tweets and Facebook posts every day. It will take a Herculean effort for your post to be noticed.

Therefore, you can send a direct message which will be more effective. You can not only use more than the allocated 140 characters for a tweet but you can also communicate with an agent directly.

Depending on your activity on social media you can receive a response in a matter of minutes or hours. If you have more followers on Twitter or friends on Facebook, you are more likely to receive a message from an agent with the Massachusetts DMV than would otherwise be the case.

Physical Address

The last option you should take to speak to an agent with the Massachusetts RMV is to visit the DMV's physical location at 1250 St. James Avenue in Springfield. The DMV has long been infamous for its long waiting lines and unless the agent cannot be contacted in any other manner, then you should avoid it.

The benefit of visiting the DMV in person is the one on one interaction. There is no substitute to looking into the eyes of a Massachusetts RMV agent, unless the DMV has a number through which you can FaceTime them. Were it not for the queue, speaking to a DMV agent in person would be the preferred method to speak to one.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I speak to an agent with the Massachusetts DMV?

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Why does GetHuman Write How-to Guides for Massachusetts Registry of Motor Vehicles (DMV/RMV) Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Massachusetts Registry of Motor Vehicles (DMV/RMV) in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I speak to an agent with the Massachusetts DMV? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Massachusetts Registry of Motor Vehicles (DMV/RMV)

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