got a new modem and now my magicjack won't work

GetHuman4049302's customer service issue with MagicJack from December 2019

Help with my MagicJack issue
The issue in GetHuman4049302's own words
The problem: got a new modem and now my magicjack won't work

GetHuman4049302 did not yet indicate what MagicJack should do to make this right.

How GetHuman4049302 fixed the problem
Online chat was no help what so ever. They were useless. I played around with the connections. *st it was connected directly to the router through the usb port on the router. never worked. So I disconnected it and used a plug with a usb into the plug and and that worked. Magicjack told me BUY A REPLACEMENT. All they wanted to do was selll me something. I told them I'd rather opt out. But I got it working within * minutes after spending an hour with them going through the same routine twice with * different guys on their chat. They have a script they go by because both guys told me the same fricking things exactly.
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MagicJack

Customer service issue
Reported by GetHuman4049302
Dec 6th, 2019 - a year ago
Fixed
GetHuman4049302 shared how to fix
Seen by 9 customers so far
Similar issue to 1878 others
0 customers following this
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Timeline

GetHuman4049302 started working on this issue
Dec 6th, 2019 1:41am
GetHuman4049302 confirmed the issue is fixed. Hooray!
Dec 9th, 2019 7:16am