I need to check if my account is ok. I bought a replacement magicjack unit about a yea...

GetHuman-cicuta's Technical Support issue with MagicJack from May 2019

Help with my MagicJack issue
The issue in GetHuman-cicuta's own words
I need to check if my account is ok. I bought a replacement magicjack unit about a year ago. I had the expiration date of ****** **** on the oridinal unit. I was told that another year of service would be added, instead I received emails that my time was expiring. My current magicjack is telling me to call you. When I call, I get referred to you.
GetHuman-cicuta did not yet indicate what MagicJack should do to make this right.
I have an issue with MagicJack too
How GetHuman-cicuta fixed the problem
The technical issue is fixed, however, the problem of adding time to my account was not addressed. I'm not as concerned about the time update and will probably let go since it is so hard to connect with a representative these days. The technical issue was resolved by unplugging and rebooting my whole computer system.
Please help with my MagicJack issue
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MagicJack

Technical Support issue
Reported by GetHuman-cicuta
May 8th, 2019 - a mon ago
I have an issue with MagicJack too
Fixed
GetHuman-cicuta shared how to fix
Seen by 2 customers so far
Similar issue to 4350 others
0 customers following this
Items needed
Username
Password
Email address on the account
Timeline
GetHuman-cicuta started working on this issue
May 8th 4:29pm
GetHuman-cicuta confirmed the issue is fixed. Hooray!
May 9th 7:04pm