Presently I maintain a balance of $**.** IPP minutes on my ************** MJ Account...

GetHuman-djharto's customer service issue with MagicJack from January 2019

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The issue in GetHuman-djharto's own words
Presently I maintain a balance of $**.** IPP minutes on my ************** MJ Account. *Recently I changed my iPhone to a different model and noticed that the balance of the $** IPP credit I maintained on my iPhone account had been reduced to zero. Is this the result of changing to a different phone and if so, how do I recover that credit? FYI I purchased the $** IPP minutes for my iPhone last June *th and barely used any minutes, if any.
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MagicJack

Customer service issue
Reported by GetHuman-djharto
Jan 6th, 2019 - 2 mons ago
I have an issue with MagicJack too
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GetHuman-djharto started working on this issue
Jan 6th 6:29pm