My magic Jack keeps dropping calls in the middle of a conversation. I regretfully signe...
GetHuman-htlandis's customer service issue with MagicJack from November 2018
Help with my MagicJack issue
GetHuman-htlandis's next move: talk to MagicJack when they open.
MagicJack's call center is closed now. We will send GetHuman-htlandis a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-htlandis may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-htlandis's own words
My magic Jack keeps dropping calls in the middle of a conversation. I regretfully signed up for the Conceirge service in hopes of getting better service. They listened but could not help so they turned it over to their engineering dept. to resolve and would get back to me within ** hours. This also did not happen. I tried to contact the Conceirge service and was on hold ** minutes and then my call was dropped once again by my wonderful magicJack. This has been the most frustrating and worst service that I have ever received by any company and a complete waste of my time and money. you should not be allowed to sell such an inferior product. I have purchased an OOMA device and installed it on my phone and everything works as it should and have asked them to PORT my number from Magic Jack and expect it to be done by your firm immediately, or I will report this to the FCC right away. I have not terminated my service with you but it should terminate after you port my number automatically. A refund would be appreciated especially for the extra service that I did not receive.
GetHuman-htlandis did not yet indicate what MagicJack should do to make this right.
I have an issue with MagicJack too
How GetHuman-htlandis fixed the problem
We are waiting for GetHuman-htlandis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.