My magic Jack keeps dropping calls in the middle of a conversation. I regretfully signe...

GetHuman-htlandis's customer service issue with MagicJack from November 2018

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The issue in GetHuman-htlandis's own words
My magic Jack keeps dropping calls in the middle of a conversation. I regretfully signed up for the Conceirge service in hopes of getting better service. They listened but could not help so they turned it over to their engineering dept. to resolve and would get back to me within ** hours. This also did not happen. I tried to contact the Conceirge service and was on hold ** minutes and then my call was dropped once again by my wonderful magicJack. This has been the most frustrating and worst service that I have ever received by any company and a complete waste of my time and money. you should not be allowed to sell such an inferior product. I have purchased an OOMA device and installed it on my phone and everything works as it should and have asked them to PORT my number from Magic Jack and expect it to be done by your firm immediately, or I will report this to the FCC right away. I have not terminated my service with you but it should terminate after you port my number automatically. A refund would be appreciated especially for the extra service that I did not receive.
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MagicJack

Customer service issue
Reported by GetHuman-htlandis
Nov 25th, 2018 - 10 mons ago
I have an issue with MagicJack too
Not resolved
Seen by 14 customers so far
Similar issue to 1860 others
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Timeline
GetHuman-htlandis started working on this issue
Nov 25th, 2018 2:31pm
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Nov 25th, 2018 2:31pm
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