I am trying to put the Magic Jack app on my cell phone and it is giving me an error tha...

GetHuman-jimmygfa's tech support issue with MagicJack from April 2018

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Help with my MagicJack issue
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The issue and preferred resolution, in GetHuman-jimmygfa's own words:
I am trying to put the Magic Jack app on my cell phone and it is giving me an error that says I need to renew my device subscription because it has expired and no where on my account can I accomplish this, to my knowledge. As of now the device that is being shown is no longer an active device with us. Thank you.
I trust that MagicJack will make this right and come up with a resolution that is fair.
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MagicJack

tech support issue
Reported by GetHuman-jimmygfa
Apr 28th, 2018 - 4 mons ago
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Seen by 5 customers so far
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GetHuman-jimmygfa started working on this issue
Apr 28th 11:51pm