I ordered from Macy's online an item for $*** on ******* with free shipping and estimat...

GetHuman5095405's Refund order issue with Macy's from July 2020

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The issue in GetHuman5095405's own words
I ordered from Macy's online an item for $*** on ******* with free shipping and estimated max of * days delivery time. It has not arrived and I have tracked the package (UPS Tracking number **************************) but the package has stopped at UPS facility in NJ and seems not to have been transferred from there to USPS since *********. I have tried tracking with USPS too. I have tried to call Macy's and email them on the status of the package many many times. I have waited almost two hours on the phone to Macy's customer service but not one came on. I have read many horrifying reviews of Macy's and at this point want a refund. The order was paid by PayPal but they no longer make refunds or help the customer who has been ripped off like this (there may be a way but I can't get through to them and their info says to contact the seller). I want a refund. They are entirely untrustworthy by all accounts. How can I properly handle this matter?

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Refund order issue
Reported by GetHuman5095405
Jul 23rd, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 4078 others
0 customers following this


GetHuman5095405 started working on this issue
Jul 23rd, 2020 9:12pm