I ordered from Macy's online an item for $*** on ******* with free shipping and estimat...

GetHuman5095405's Refund order issue with Macy's from July 2020

Help with my Macy's issue
First: share to improve GetHuman5095405's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5095405 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman5095405's own words
I ordered from Macy's online an item for $*** on ******* with free shipping and estimated max of * days delivery time. It has not arrived and I have tracked the package (UPS Tracking number **************************) but the package has stopped at UPS facility in NJ and seems not to have been transferred from there to USPS since *********. I have tried tracking with USPS too. I have tried to call Macy's and email them on the status of the package many many times. I have waited almost two hours on the phone to Macy's customer service but not one came on. I have read many horrifying reviews of Macy's and at this point want a refund. The order was paid by PayPal but they no longer make refunds or help the customer who has been ripped off like this (there may be a way but I can't get through to them and their info says to contact the seller). I want a refund. They are entirely untrustworthy by all accounts. How can I properly handle this matter?

GetHuman5095405 did not yet indicate what Macy's should do to make this right.

How GetHuman5095405 fixed the problem

We are waiting for GetHuman5095405 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Macy's's attention and get better help faster. Tap below to get started.
Having Macy's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Macy's

Refund order issue
Reported by GetHuman5095405
Jul 23rd, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 4078 others
0 customers following this

Timeline

GetHuman5095405 started working on this issue
Jul 23rd, 2020 9:12pm