Macy's Customer Service Issues

I am inquiring about the status of my Macy's order number [redacted]. I made the purchase on 07/04/20, and it is now 07/24/20 with no sign of my order. Despite multiple attempts to contact Macy's, I faced long wait times and even got disconnected. Today, I endured a 2-hour hold just for a representative to cancel my order without my consent. The lack of communication and customer service is unacceptable. I am frustrated by the delay in receiving my order, only to have it canceled abruptly. I urge Macy's to address this matter promptly, deliver my item as soon as possible, and provide compensation for the inconvenience caused.

Dear Customer Service, I recently had a concerning experience with one of my orders on your website. Order #[redacted] was charged but promptly cancelled. I am seeking clarification on the refund process and when I can expect to receive it. Additionally, I encountered an issue with another order, #[redacted], for which I received a delivery confirmation, but the item has not reached its destination at [redacted] E Ayre Street, Wilmington, DE, [redacted]. Understanding delays can occur, I would appreciate it if you could cancel the delivery due to the extended wait time for a replacement. Your prompt assistance in resolving these matters would be greatly appreciated. Thank you for your attention to these concerns.

I am experiencing significant shipping issues with Macy's. Despite being charged for items, I have not received them. My second attempt order number #[redacted] for pants was billed but not shipped. The recent order has been delayed, reaching Orlando on 7/17 and now sitting in Jacksonville since 7/24. This delay is frustrating as I could have personally retrieved it quicker. I am eager to receive my merchandise as these delays are testing my patience, making me reconsider future Macy's purchases. I understand the current difficulties but hope for a resolution soon.

I recently became a widow and received a $50 Visa gift card, which I tried to use to buy a pair of earrings with Web ID: [redacted] on sale from Macy's. However, I encountered issues using the gift card online. Following a two-hour phone call, I ended up getting a Macy's card to try and transfer the balance, but now my new gift card is also not working for the purchase. It's frustrating that despite my efforts, no one can seem to process my order using the Macy's credit card, and the phone customer service is taking a long time. I chose to shop online due to the current pandemic situation, but it seems like a challenging experience. Diane J. Gorovsky

Order #: [redacted] Order date: 08/01/[redacted] Ship date: 08/02/20 Tracking Info: 1ZW934R5YW[redacted]6 I have not received my order. I have clearly posted three signs urging delivery not to be left unattended due to several lost packages in the past. Even with these warnings, my Macy's parcel with shoes was left outside and went missing. Could you please inform me of the delivery company used so I can address this issue and file a claim? This situation has been very upsetting.

My experience began on 7/12/20 when I ordered a mattress & box spring (Posturepedic Shore Drive LTD 11" Extra Firm Mattress- Queen) with a delivery date of 7/25/20. Due to the delivery policy, I couldn't check until 24 hours before. On the 24th, I called and was informed that the item was discontinued. I chose another (Posturepedic Shore Drive LTD II 11" Extra Firm Mattress- Queen) with a delivery date of 8/22/20. When I called to check, I was told it wouldn't arrive on the 22nd, and after being offered another date, I decided to cancel the order. I understand the challenges of Covid-19 but feel Macy's could have communicated better about delays. It was disappointing to have to call last minute, especially for a bed delivery requiring arrangements. Overall, this has been a letdown. Dissatisfied, Former Customer

I recently bought a clearance mattress with an adjustable base at Macy's in Cumberland Mall, Atlanta, GA. The salesperson was transparent about the return policy. The mattress was delivered by a third-party, not Macy's, and appeared to be very low. When I inquired, they provided me with a box containing legs to elevate the bed. Despite numerous attempts, I have struggled to get assistance to adjust the bed due to my husband's health condition. The only person who tried to help was Kyle at the Cumberland store. Macy's customer service line was unhelpful, and after an extended phone call where I was promised assistance, I was abruptly disconnected, with no follow-up. I was informed I could find someone else to fix the issue, but at my age of 73 and recent personal losses, I am finding it challenging to handle. It is disheartening to feel like customers are no longer a priority based on my experience and those shared by others on Macy's complaints.

Order #[redacted] Hello, I made a purchase of 4 curtain panels on April 25, totaling $97.90, with "free returns." I recently returned all four panels in one package, but Macy's only refunded me $24.47 for one panel, not all four. Despite reaching out to Macy's through email and other contact methods without success, Navy Federal Visa has been assisting. I am now attempting to resolve this issue independently. I am seeking a refund of the remaining amount of $73.43. Any assistance you can provide would be greatly appreciated.

I would like to report an issue with my recent purchase at Macy’s. We bought a 9 pc Monroe outdoor furniture set, valued at $1,[redacted].25, which unfortunately included a cracked chair. I contacted Macy’s for a warranty replacement and they delivered a new set on 8/31/20, including an extra umbrella and base for $[redacted]. The problem is that the replacement set is of lower quality compared to the original one. It resembles a cheaper set from a store like Walmart, rather than the high-quality Fortunoff brand we had initially. I am a Macy’s Platinum Card holder and a loyal customer. If I don’t receive my original furniture back, I intend to escalate this issue to the appropriate authorities and share my experience on social media due to what I perceive as a bait-and-switch tactic. I wish for Macy’s to return my original set to my address at: Kevin Mahoney [redacted] Sheffield Drive Wallingford, PA [redacted] Email: [redacted]

I purchased an expensive outdoor furniture set from Macy's, but one of the chairs arrived cracked. Macy's agreed to replace the 9 piece Monroe set under warranty. The new set, delivered on 8/31/20 for $1,[redacted].25 plus tax, does not match the original quality and feels cheap. I am a Platinum Card holder and a loyal customer. If my original set is not returned, I will escalate to the Attorney General, BBB, and social media due to the bait-and-switch tactics employed. I demand my original set be returned to my address by Friday 9/4/20. Kevin M. [redacted] Sheffield Drive Wallingford, PA [redacted] Phone: [redacted] Email: [redacted]

Due to the current situation with Corona, I am unable to reach the U.S. Macy's customer service from Korea. The only method of contact provided is by phone, which unfortunately is not working for me. I have reached out to the customer service via email regarding my order #[redacted] for the Rockport Women's Total Motion Scallop Pumps (Web ID: [redacted]4) that I ordered from South Korea. Unfortunately, I received the wrong size as one shoe is a size 7M and the other is size 8M. I have attached a photo for your reference. Since I am in Korea, returning the shoes is not feasible due to the high cost of round-trip shipping being more than the shoes' price. I would appreciate alternative solutions to resolve this matter. Thank you.

I am currently unable to reach Macy's U.S. customer center due to the impact of the pandemic. I am currently in Korea and have been trying to contact them via phone without success. I have attached an email I sent to the customer center regarding my order issue. My order number is #[redacted]. I ordered Rockport Women's Total Motion Scallop Pumps (Web ID: [redacted]4) from South Korea, but I received two different sizes, 7M and 8M. I have attached a photo for your reference. Unfortunately, due to my location in Korea, returning the shoes is not feasible as the shipping costs surpass the shoe price. I kindly request alternative solutions to resolve this issue. Thank you.

I received notification from ARS National Services Inc. regarding a $[redacted].28 debt (ARS reference number: [redacted]3). Living in China poses challenges in contacting you via phone using the [redacted] number. I would appreciate alternative contact methods such as online chat or email. The situation stems from a jacket I purchased in June [redacted] at Macy's in Portland, Oregon during my visit as a tourist. I unintentionally applied for a Macy's credit card while buying the jacket, which I paid for in full at the store. I was unaware of this credit card. On July 23, [redacted], I was surprised to receive the debt notice from ARS, sent by a friend in Portland. I do not have my Macy's card, account information, or any means of reaching out. I am eager to solve this issue and would appreciate your guidance. Thank you for your understanding and assistance.

I recently sent an email to Macy's customer service expressing my disappointment with their refusal to accept a return of unused merchandise. As a loyal customer, I have always appreciated Macy's flexible return policy, especially during challenging times. Unfortunately, due to the pandemic and my health concerns, I was unable to return the item promptly. Upon attempting to return the product as soon as possible, I was informed that Macy's could not accept the return. Despite the item being in pristine condition, I was denied both a refund and store credit. Given the extenuating circumstances, I kindly requested a reconsideration of their return policy in my email. Subsequently, I received a response acknowledging my concerns but offering no resolution. I appreciate their acknowledgment but hoped for a more favorable outcome regarding the return.

Dear Community Members, I appreciate your interest. I would like to share my recent experience with Macy's. Unfortunately, I have noticed a decline in their customer service which may have contributed to their financial troubles. I seldom shop at Macy's due to the lack of assistance in-store and the difficulty in reaching a representative online. Despite their "contact us" information, it is challenging to speak with a live person. After searching online, I managed to find a contact number, left a message, and was assured a callback in 20 minutes which unfortunately never occurred. While attempting to buy a parka, I encountered an issue with the price discrepancy from $89.00 to the regular price during checkout. I tried to connect with someone to address this matter to no avail. Overall, the customer service provided by Macy's seems unsatisfactory, making it frustrating and disappointing to make purchases with them. Thank you for listening.

I am extremely disappointed with Macy's delivery service. We were promised our two mattress sets on September 22, which was confirmed twice over the phone. However, the delivery date was suddenly changed to October 1 without any notice. After contacting the confirmation number, I was informed about the new date. Upon reaching out to a sales representative at the Lynnwood store, I was simply told it was a "glitch" affecting all customers expecting a September 22 delivery, with no further explanation given. This lack of communication and inconvenience has left me frustrated as I am currently without proper bedding. This situation is completely unacceptable. My salescheck number is [redacted]0 and my reservation number is [redacted]2. I urgently need assistance with this issue.

Last night, on October 1, [redacted], I placed an order for The Sak Sequoia Leather Hobo online at a discounted price. Initially priced at $[redacted].00, it was on sale for $[redacted].20. With a 30% VIP code, the price was reduced to $94.64. During checkout with Klarna, I encountered an error with my Master Card expiration date. After editing the information, the VIP code disappeared, resulting in a final charge of $[redacted].35 with tax. Klarna notified me of higher payments at $36.59 instead of the initial $23.66. Reviewing my bank statement, Klarna had actually debited $40.26, overcharging me by $14.65 in total. Following correct calculations, I should have only paid $[redacted].44, or $25.61 per payment. If adjustments are not possible, I may need to cancel my order and seek the item from a different retailer. My details are under the name Janis W., reachable at [redacted]

There seems to be an issue with my order shipment with UPS. Although the label was created on 9/28 and I have a tracking number, the package never made it to UPS for shipping. After reaching out to customer service and not receiving much more information, I realized that the representative may not have been in an office setting at Macy's due to background noise. I requested for them to check the mail room for the package, but did not get a clear response. Now, I must wait for 10 days from the label creation date for them to consider it lost, while the package is potentially sitting in the mail room until it's found and shipped. I have provided all the necessary information to the customer service rep, so at this point, I can only hope for a resolution.

I recently ordered an Insta Pot, two color sheets, and a $39.99 striped comforter. Although the delivery on Sept 13 seemed complete, I did not receive the comforter. After contacting Macy's, I was informed that it was in the order, but I hadn't received it. The representative assured me a replacement, yet weeks later, I received a letter stating it had been delivered, denying me a refund or another replacement. As a loyal customer, I feel disappointed by this service. I only knew of its supposed delivery through UPS's website. My order number is #[redacted]9, and despite everything else being confirmed as delivered on my Macy's account, the comforter is missing. I sincerely hope to receive the missing item.

I received the Macys Radley sectional I ordered two months ago today. My sales check number is #[redacted]1. However, during the white glove delivery this morning, I received an extra chaise instead of the sofa piece needed to complete my sectional. They will send a replacement, but I am dissatisfied with this error. It is inconvenient as we now have to schedule another delivery, which I have not been informed about yet. Additionally, we will incur additional costs and my husband may need to take time off work for the delivery. I am disappointed that there was no confirmation of the correct items being loaded on the truck before delivery.