Macy's Customer Service Issues

I made a purchase from Macy’s on 07/07/[redacted]. According to the system, the package was delivered a day after the order was placed, but I haven't received it. Surprisingly, it was sent to a different state instead of my home address. Additionally, the order date was altered from 07/07/[redacted] to 06/29/[redacted]. Currently, I am struggling to contact a representative to resolve this issue. I would like the package to be re-sent or a refund processed, but I am unsure how to proceed without being able to speak to anyone.

I would like to file a complaint regarding the Macy's store in Kalamazoo, MI. I purchased plates from the Battle Creek Macy's before it closed, and previously they were able to replace any broken items. Today, July 9, [redacted], I visited the Kalamazoo store with broken bowls and chipped plates. After waiting in multiple lines and being directed to different cashiers, I was eventually informed that I needed to contact the manufacturer for replacements. Despite the plates still being sold in the store, obtaining the manufacturer's information was a challenge. The employees mentioned that the service I received in Battle Creek was due to being a frequent customer there, implying unwelcoming treatment at the Kalamazoo store. Despite the inconvenience, I was given a phone number to reach the manufacturer. The lack of assistance and the lengthy process made me reconsider trying on a dress before leaving the store.

Hello Thomas, We're excited to inform you that your order has been shipped out. Please bear in mind that if you purchased multiple items, they might arrive separately. Just a quick heads up, tracking information may not be available immediately. It can take 24-48 hours for the carrier to update their system with your shipping details. Order Number: [redacted] Order Date: 06/27/[redacted] Payment Method: PayPal Billing Address: Thomas Samuel, [redacted] Libby Rd, Heber Springs, AR [redacted] Shipping Address: Thomas Samuel, [redacted] Libby Rd, Heber Springs, AR [redacted] Shipping Method: Standard Shipping I've reached out to customer service multiple times via email ([redacted]- is no help) but haven't received any updates. The order doesn't even show up in my online account. I'm eager to receive my order as soon as possible!

I made an order on 07/02/[redacted], Order #[redacted], which was supposed to arrive in multiple shipments. Unfortunately, the first item took a very long time to ship, despite the ongoing pandemic. Out of the three shipments that were marked as delivered, I only received one. I had to spend over 45 minutes on hold twice with customer service. The representatives I spoke to were dismissive and rude, claiming that the packages were left in the lobby of my building without proper verification. This is concerning as I have never had such issues in the past four years living here. I am eagerly awaiting the final and largest part of my delivery, which is already three days late. My confidence in receiving it is low due to the poor service experienced so far. It's disappointing how the company's customer service has deteriorated, making me reconsider shopping at Macy's in the future.

I am reaching out about an order I placed that has not been received. Upon tracking, I discovered that UPS was tasked with delivering the item, but it was later confirmed that UPS lost the package. The missing item is a men’s Champions Navy pants in size Medium. UPS informed me that without additional insurance on the package, they are unable to provide a refund. I disagree with this stance as the package was lost by the delivery service. This marks the second time UPS has lost the same item I ordered. I am currently disputing this charge with my credit card company, but it was charged to a different Visa card under order #[redacted]. The lack of assistance is unsatisfactory. Multiple attempts to reach Macy’s customer service via phone have been unsuccessful with long wait times due to COVID-19 limitations. I kindly request a refund of $26.25 plus tax to be issued promptly. I am disappointed in the level of customer service provided by a company of your stature.

I received the wrong picture that I ordered. The invoice matched, but I received a bear picture instead of the Creative Gallery Watercolor Cat UPC [redacted]20 that I was expecting. I reached out twice, and they assured me the correct item would be sent, but it hasn't arrived yet. I offered to return the incorrect item to Macy's, but it's not convenient for me, so I need a shipping label emailed to me. I already provided a new email for the label, but I haven't received it yet. My name is Debbie Lunn, and I made the purchase using my Macy's account on 7/2/20. The order number is [redacted], reservation number is [redacted]01, and PO number is [redacted]8. Please send me the correct item, and I'll return the bear picture once I have the label. Also, I would appreciate tracking information for the new shipment. You can reach me at [redacted]

I urgently need to contact customer service regarding an order I placed but never received. Despite UPS indicating they were delivering the package, it was ultimately lost by UPS. The missing item is a men's Champions Navy pants in size Medium. UPS stated they couldn't assist without additional insurance. It's unfair that I should be responsible for this issue caused by your delivery service. This is the second time UPS has lost the same item in my orders. I have initiated a dispute with my credit card company concerning order #[redacted]. However, since a different Visa card was used for the payment, I am seeking a refund of $26.25 plus tax. The lack of response from Macy's customer service or hotline is disappointing, especially with significant wait times. I request a prompt resolution to this matter. Thank you for your attention to this concern. Regards, J. N. Matlock.

Five years ago, I bought the Worry No More - 7-year protection plan for a power reclining leather loveseat and two power reclining leather chairs. Recently, one of the control buttons on the chair stopped working. Even though I submitted a claim with reference number C[redacted], they informed me that it was not covered under the plan. After disputing their decision, they still denied coverage. I just need to get it fixed so I can use the recliner as intended, as it does get regular use.

Regarding order X[redacted] placed on March 24, [redacted], I have been unable to resolve the issues with this order over the phone. I have spent over $25 on long-distance calls, only to be repeatedly put on hold, cut off, and redirected back to Mays.com without any confirmation of action taken. After reporting receiving the wrong item and receiving a second part of the order on April 9 with only one set of 2 pineapple mugs instead of 2 sets, I was informed a set would be shipped. I have kept the box if proof is needed as two sets would not have fit. Despite understanding the current challenges, this experience has been incredibly frustrating, including being disconnected this morning and having to call back and wait on hold again.

Good Afternoon, I've attempted to reach your Customer Service Department twice today, but I got transferred and disconnected both times before speaking with a Representative. Regarding my orders: 1) Order #'s [redacted] & [redacted] show that a specific item from your Portland, TN facility hasn't been received by UPS since 7/14. I'm concerned about this delay. 2) I paid $10.00 for each order to ensure 2-day delivery, as I need these items for an upcoming vacation. However, it seems none of the packages from my orders will arrive on time as promised by Macy's. I believe I should receive free shipping for these delays. Please assist me with both issues. Thank You, Keith P.

Order #[redacted]: I placed an order for 2 pairs of shorts on July 4th. However, only 1 pair has been delivered, and the other is still in transit. Upon checking the UPS tracking number, it appears that the missing pair was transferred to USPS. Despite contacting the post office, they confirmed that the package never arrived at the Vero Beach FL facility. Attempts to reach out to UPS via email and phone have been futile. Even contacting Macy's has been challenging, with repeated attempts leading to disconnections before speaking to a representative. I am frustrated and seeking assistance to determine the status of my missing Style & Co Poplin White Tie Shorts from this specific order. Thank you.

Hello, I appreciate your time and wish to address an issue I had with two plates from Macy's. One plate was damaged, and the other was the wrong item. I spent over 4 hours trying to contact Macy's customer service yesterday, only to be transferred to UPS, who couldn't assist without a QR code. This experience led me to express my disappointment with Macy's customer service. Despite this, I am hopeful for a free pick-up for the damaged items. Given the current circumstances in Texas and my husband's health concerns, I'd prefer not to go to UPS. Kindly provide a free return label for pick-up as I believe Macy's is responsible for the faulty items. If this request cannot be accommodated, unfortunately, I will have to dispose of the plates at home. Thank you.

I placed an order for a women's golf top on July 10th from your website. I received an email confirming the order was shipped, but I have been unable to track its progress as UPS is awaiting the package. Today is July 19th, and the item has not yet arrived. I contacted your customer service line this morning and was informed that the item I ordered was not available in stock. I am puzzled as to why I was notified that it was on its way if it was never actually in stock. The customer service representative assured me that I will be refunded the $58.00 for my purchase. I am disappointed by this experience and the misinformation provided. Thank you, Patricia A. K.

I placed an order and received an email stating the item was backordered indefinitely with an automatic cancellation in 30 days. Unable to cancel due to the missing cancel button, I endured a 15-minute wait with terrible hold music to contact customer service and request the cancellation. After being assured it was submitted, I am now surprised to find the order has shipped. The lack of assistance on the site is frustrating, and despite a long wait time on a call, the issue remains unresolved. The prolonged refund process of up to 10 days after refusal adds to the inconvenience caused by Macy's error. Being mindful of customers' time and investing in additional agents could greatly improve the service experience.

I have yet to receive my order placed on June 19th, [redacted]. After speaking with Macy's about the issue, UPS provided details on June 25th at 9:45 AM indicating that the merchandise was missing. UPS mentioned that all merchandise was missing, and the empty carton was discarded. UPS promised to inform the sender about the damage. I spoke with Sam and reordered another Origins face wash on July 2, [redacted]. Sam assured me that the product was not lost but damaged, and I would receive a refund upon its return. However, I feel like there is no resolution in sight as of now. I have the UPS notes verifying the missing merchandise. I am growing frustrated with the lack of progress and would appreciate a refund. Your prompt attention to this matter is greatly appreciated. - E.C.

I want to express my gratitude to Xavier for his exceptional customer service. However, the experience of resolving a double authorization with Macy's has been stressful. Despite a purchase made three weeks ago, Macy's requested another pre-authorization on my card. While the first pre-approval was still pending with no delivery, I contacted Vanessa for assistance. She efficiently handled the situation by promising to fax the pre-authorization release form to my bank, even following up with me the next day. Unfortunately, my bank reported no receipt of the form. After reaching out to Macy's again and speaking with Xavier, the form was supposedly refaxed. If by tomorrow morning my bank still hasn't received the form, I requested cancellation of my order and the release of both pre-authorizations. My sales check number is #[redacted]3. My apologies for the inconvenience. Thank you.

I placed an order with Macy's online on 7/10/20 for an item priced at $[redacted], with free shipping and an estimated delivery time of up to 6 days. My package is currently stalled at a UPS facility in NJ since 7/18/[redacted] and has not been transferred to USPS. Despite my numerous attempts to contact Macy's via phone and email, I have not received any response. I am now seeking a refund for my purchase, which was made using PayPal. Unfortunately, PayPal's current refund policy is unclear, and I am unable to get through to their customer service. I am extremely dissatisfied with Macy's service and would appreciate guidance on how to resolve this issue.

Good afternoon Macy's, I have outlined my recent experience below and hope for your assistance. I have previously owned several stores in different locations but have faced challenges recently due to an accident that left me needing a Hemi-walker. Macy's at Tyler mall returned dresses in poor condition, affecting my ability to sell them on Poshmark due to their state and lack of clarity on receipts sent. Despite my circumstances, I want to ensure you know I'm not seeking special treatment. I trust God's provision. Thank you for your attention. Good morning, I am reaching out due to the temporary closure impacting my shopping routine. Reliant on an electric wheelchair, my trips are limited. After purchasing 9 dresses at Macy's, I discovered sizing issues at home. The pandemic prevented me from returning them in-store. I am returning 5 dresses for credit on my Macy's card to stay safe and shop online. Dresses for return: 1. Tommy Hilfiger Palm Dress 2. INC Leopard Mini Dress 3. Lavender DKNY Silk Dress 4. Thalia and Son's Gold/Yellow Dress with a ring 5. Hawaiian patterned Dress

I placed my order on July 4th but it is still pending. The package tracking indicates that it has been transferred between UPS and USPS, and it has been stuck at a USPS facility in Bridgeport, NJ since mid-July. I reside in Brooklyn, NY, so it is not far from the location in NJ. I would like a replacement sent at the original price via UPS instead of USPS Mail Innovations to resolve this matter. This is the second time USPS Mail Innovations has mishandled a delivery from Macy's in the past few months. After the previous incident, I had to reorder one item, which arrived a month later, while the original package eventually came crumpled and soiled. The downgrade from Gold to silver status without explanation last December, along with other issues, is disappointing. Considering Macy's current challenges, I hope they prioritize their loyal customers to avoid losing them to competitors. If the service does not improve, I will consider closing my Macy's account.

On July 3, [redacted], I placed an order for 2 Lucky Brand Easy Rider Bootcut Jeans from Macy's. However, on July 11, I only received 1 item, and I was charged for both. Despite multiple attempts to contact Macy's automated customer service line, I have been unable to reach a live customer service agent. Each call has been frustratingly long, lasting from 45 minutes to an hour and a half. I have also sent six emails through Macy's corporate website to address this billing issue. As a long-time Macy's customer, I am disappointed by this experience. I understand the challenges posed by the pandemic, but I would like Macy's to refund or credit me for the missing item promptly. I hope to see this matter resolved soon.