The last lyft driver I had, Sean, who drove me the ride cost $**.** was a complete psyc...

GetHuman1833798's customer service issue with Lyft from December 2018

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The issue in GetHuman1833798's own words
Have lyft recognized and fix the issue immediately by handling matters with the driver and taking care of my refund considering my life was at risk. ... The last lyft driver I had, Sean, who drove me the ride cost $**.** was a complete psycho, very dangerous and should not be employed by lyft. After trying to give him the right directions because he passed my destination and was going the wrong way, he swerved the car off the side of a back road then slammed his breaks on came around to my door and pulled a huge knife on me threatening to stab me and i had to call the police. I expect that this matter will be handled with the appropriate precautions and consequences regarding the driver and the fee i was charged of $**.** before this has to be turned in a major legal matter and charges will be pressed and lawyers involved. I would hope lyft would take this very seriously considering your own driver threatened my life and almost stabbed me when he never should have tried using a weapon towards me because he "didnt like my attitude" after trying to tell him the right directions. Not to mention the first problem of him swerving off the rd and slamming the breaks so hard i slammed into the dashboard from the back seat which in minimal to him coming and pulling a knife on me and threatening to stab me. Please have someone contact me immediately regarding this matter, i have never had anything like this happen from a lyft driver ever in my life and ive been a long time customer so i really hope this is handled immediately, seriously, and appropriately with the driver and refunding all of my money. Again it was my most recent lyft ride from Annapolis, MD to Derwood, MD at a fee of $**.** by the driver named Sean. Happened on Christmas Dec. **th around *pm.*Thank you,*Kris **********
The lyft driver should be fired before he does this to anyone else and actually really hurts or kills someone and my money refunded immediately. Charges will be pressed and attorneys brought in if not handled appropriately with empathy and consideration for what happened and how much worse it could have been. Id like to give lyft the opportunity to handle and make this right first.
I have been using lyft for a very long time and have never had an issue like this. I tip my drivers and always rate them well and am an easy person to get along with.
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Lyft

Customer service issue
Reported by GetHuman1833798
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 34662 others
0 customers following this

Timeline

GetHuman1833798 started working on this issue
Dec 26th, 2018 7:01pm

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