Tonight Nov * i finally got on the third car at SJC! Apparently they all got sent to T...

GetHuman-lijanel's customer service issue with Lyft from November 2018

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The issue in GetHuman-lijanel's own words
Tonight Nov * i finally got on the third car at SJC! Apparently they all got sent to Terminal A at SJC to fetch me when I was standing at Terminal B rideshare area. First driver never bothered to call and left* *nd driver called and said he was coming but then he cancelled the ride and disappeared. The *rd driver called, came, but then we went the round-about way to get to my destination*. What an exhausting experience. The *rd driver was extremely courteous and friendly* he gets a five stars.**How i want this fixed: drivers that are more professional, but then they need technology to send them to right places.**jane****i don't blame you too much because it was a shared ride* it just never occurred to me that you'd put me with someone not going in my direction.***before i booked the rides, the wait time estimate all said several minutes (the *st ride...i would have to wait something like ** minutes but then he was there within *), but in reality they all came very quickly.
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Customer service issue
Reported by GetHuman-lijanel
Nov 3rd, 2018 - a mon ago
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GetHuman-lijanel started working on this issue
Nov 3rd 6:58am