Someone is in the Lyft that I ordered and it is NOT the person that I called the Lyft for! Yet the driver is NOT answering their phone and it's going straight to voicemail and I cannot cancel the ride,or I cannot tell him it's not the right person that he picked up because he's not answering the phone. I need you to manually cancel this ride,as I am unable to request another Lyft,because this ridiculous and completely unprofessional driver decided not to verify who he is picking up and is apparently enabling some random thief to take a ride at my expense,which is going to cause me to be extremely late,since I have made the mistake of actually relying on your company's service to get me to my destination,and there is no LIVE person to speak to that may resolve this immediately. Thank you. Please contact me,* JPF*(***)***-****
GetHuman1336876 did not yet indicate what Lyft should do to make this right.