Lyft drivers can't find me at very recognizable location

GetHuman-mattreis's customer service issue with Lyft from October 2018

4 views
 | 
25826 similar
 | 
0 following
Help with my Lyft issue
First: share to improve GetHuman-mattreis's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mattreis's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mattreis will want to follow the link below to head to their help center. We will check on GetHuman-mattreis later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mattreis may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-mattreis's own words
Get a ride ... Lyft was having a lot of trouble placing my location at *** New Hampshire Avenue NW in Washington DC. I had three drivers cancel on me in the span of ** minutes or so because they were unable to find me despite me calling two of those drivers to provide detailed instructions about where I was, which was in front of the main entrance or the Watergate, something of a recognizable landmark in DC. One driver actually suggested I walk about * blocks to meet him instead or just coming to where I was. I think the problem is on Lyft's end because my GPS was able to correctly place my location both on the Lyft map and on other GPS apps. I ultimately had to call an Uber (far more expensive) which was able to find me right away. Might be something to look into.
I guess improve your GPS tracking? Otherwise Lyft will lose out on future rides of mine from that location. Short of that some free ride credits would be nice.
I have an issue with Lyft too
How GetHuman-mattreis fixed the problem
We are waiting for GetHuman-mattreis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lyft email you?
This email address isn't valid
Follow this issue
See how GetHuman-mattreis fixes it.
This email address isn't valid

Lyft

Lyft Shared
Customer service issue
Reported by GetHuman-mattreis
Oct 11th, 2018 - a mon ago
I have an issue with Lyft too
Not resolved
Seen by 4 customers so far
Similar issue to 25826 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mattreis started working on this issue
Oct 11th 4:48am