Lyft drivers can't find me at very recognizable location

GetHuman-mattreis's customer service issue with Lyft from October 2018

6 views | 25826 similar | 0 following
Help with my Lyft issue
First: share to improve GetHuman-mattreis's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mattreis's next move: find and follow the right step-by-step guide.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mattreis will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mattreis can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-mattreis may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-mattreis's own words
Get a ride ... Lyft was having a lot of trouble placing my location at *** New Hampshire Avenue NW in Washington DC. I had three drivers cancel on me in the span of ** minutes or so because they were unable to find me despite me calling two of those drivers to provide detailed instructions about where I was, which was in front of the main entrance or the Watergate, something of a recognizable landmark in DC. One driver actually suggested I walk about * blocks to meet him instead or just coming to where I was. I think the problem is on Lyft's end because my GPS was able to correctly place my location both on the Lyft map and on other GPS apps. I ultimately had to call an Uber (far more expensive) which was able to find me right away. Might be something to look into.
I guess improve your GPS tracking? Otherwise Lyft will lose out on future rides of mine from that location. Short of that some free ride credits would be nice.
How GetHuman-mattreis fixed the problem

We are waiting for GetHuman-mattreis to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mattreis fixes it.
This email address isn't valid


Lyft Shared
Customer service issue
Reported by GetHuman-mattreis
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 25826 others
0 customers following this


GetHuman-mattreis started working on this issue
Oct 11th, 2018 4:48am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies