My driver was late by ** minutes I stood out in the rain and got a horrible apology not...

GetHuman1173472's customer service issue with Lyft from September 2018

2 views
 | 
22064 similar
 | 
0 following
Help with my Lyft issue
First: share to improve GetHuman1173472's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1173472's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1173472 will want to follow the link below to head to their help center. We will check on GetHuman1173472 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1173472 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman1173472's own words
My driver was late by ** minutes I stood out in the rain and got a horrible apology not only by the driver but the person who messaged me. Saying my driver was out front and sorry for the delay our bad.what does our bad mean.plus the driver went to the wrong address to pick me up so I had to wait an extra ** minutes and call and text him with the right directions.I feel no money should of been deducted from my account for the ride since I was late for the pick-up that I scheduled the day befor over **hours in advance.he said he came from Minneapolis.if the driver wasn't gonna be on time he should of let you guys know to schedule someone else for the pick-up and not laugh when I told him not only was I disappointed but soaking wet as well then I was real late to my destination
GetHuman1173472 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman1173472 fixed the problem
We are waiting for GetHuman1173472 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lyft email you?
This email address isn't valid
Follow this issue
See how GetHuman1173472 fixes it.
This email address isn't valid

Lyft

Customer service issue
Reported by GetHuman1173472
Sep 20th, 2018 - 6 mons ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
Similar issue to 22064 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1173472 started working on this issue
Sep 20th, 2018 10:39pm