Just now, I got a call from a driver saying she was outside (in New Orleans) for a sche...

GetHuman-patpett's customer service issue with Lyft from August 2018

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The issue in GetHuman-patpett's own words
Just now, I got a call from a driver saying she was outside (in New Orleans) for a scheduled pick up now (****) - I was in New Orleans last week and left there on Monday, ***. I used Lyft but is was not a scheduled ride. I went on the app and cancelled the current trip but I should not be charged for the cancellation since I did not do this myself. I'm concerned someone else might be using my account, or your technology is messed up somehow. Please let me know what you find, and if the fee will be removed. Yesterday, I got a note saying my ride is ** minutes away - and again, I was in New Orleans last Sunday and used Lyft but not this week. Please ensure no charges are on my account for yesterday either. I'm not even in New Orleans now and haven't used Lyft since last week.
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Lyft

Customer service issue
Reported by GetHuman-patpett
Aug 13th, 2018 - 7 mons ago
I have an issue with Lyft too
Fixed
Seen by 4 customers so far
Similar issue to 15514 others
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Timeline
GetHuman-patpett started working on this issue
Aug 13th, 2018 3:39pm
GetHuman-patpett indicated the issue is not fixed yet.
Aug 13th, 2018 8:58pm
GetHuman-patpett indicated the issue is not fixed yet.
Aug 14th, 2018 4:53pm