Hi, my name is Amanda Rogers and I recently scheduled a pick up from Terminal B, Column...

GetHuman978346's customer service issue with Lyft from August 2018

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The issue in GetHuman978346's own words
Get home from Laguardia Airport ... Hi, my name is Amanda Rogers and I recently scheduled a pick up from Terminal B, Column G at LaGuardia Airport and my driver never arrived to my pick up location. I was tracking his route and he stopped far from where I was located and I was unable to walk that far with all my luggage in one minute to meet him. I tried calling him * times and each time, a voicemail service answered saying he was unavailable. It said on the screen that he would departure in ** seconds and I didn't want to get charged for the whole ride if the driver didn't show up. So I cancelled the ride and was charged **$ for the cancellation. I would like the charge to be removed if possible because I was waiting outside for ** minutes for him to arrive and then when the message appeared that he was there, it showed him at a location that I had not specified and could not walk to in ** seconds.
There was no way to get in contact with the driver to try and tell him where exactly I was. He didn't answer when I called and there was no way for me to walk to him with all my luggage in the ** seconds given.
I want the cancellation fee removed given the circumstances of the situation.
I've used lyft before with a friend but this was the first time using the service on my phone. I expected everything to run smoothly considering I put my exact location but I was very disappointed with how things turned out, especially because I was charged a cancellation fee.
I have tried to get in contact with the driver but still no response
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Lyft

Lyft
Customer service issue
Reported by GetHuman978346
Aug 11th, 2018 - 8 mons ago
I have an issue with Lyft too
Fixed
Seen by 8 customers so far
Similar issue to 15222 others
0 customers following this
Items needed
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Timeline
GetHuman978346 started working on this issue
Aug 11th, 2018 5:15am
GetHuman978346 indicated the issue is not fixed yet.
Aug 11th, 2018 6:19am
GetHuman978346 indicated the issue is not fixed yet.
Aug 11th, 2018 4:25pm
GetHuman978346 indicated the issue is not fixed yet.
Aug 11th, 2018 4:30pm
GetHuman978346 indicated the issue is not fixed yet.
Aug 11th, 2018 4:30pm