**- Please type your reply above this line -***Your request (*********) has been receiv...

GetHuman-jcworthy's customer service issue with Lyft from July 2018

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The issue in GetHuman-jcworthy's own words
**- Please type your reply above this line -***Your request (*********) has been received and is being reviewed by our support staff.*To add additional comments, reply to this email.* *James Worthy *Jul **, *:** AM PDT *I've been trying since yesterday to get this issue resolved can you please rectify this situation? Considering the inconvenience I am expecting additional credit since you said this issue had been fixed.:*Lyft*Chat Conversation Start*TUE *:**PM*you guys stole $** because i dont have a credit card to use a gift ride *TUE *:**PM*Hey James, we will be happy to look into this for you. Can we please have the phone number associated with your account? Can you please go into more detail about this?************the phone app won't accept a debit card for incidental expenses. The app keeps asking me to enter another card with the same address. I just want to use the gifted amount of fifty dollars or return it to the originator of the gift card.*Can we also have the email address assocaited with your account?*J*****@***.com*Are you a driver under our platform?*Yes*But now I'm a passenger*Do you ever use the driver account?*No*Can you log out and log back in, and enter in your card information. Let us know what happens.*Ok*NOW I CANT USE MY PROMO CODE *BJKZW*F**UTL**G*Can you please send us a screenshot of the gift card you are trying to use?**BJKZW*F**UTL**G (attached)*Email gift*That's the code it says it'd been used but it hasn't*We are reaching out to our Support Team right now.*The sender Gina Kirkpatrick*I'm stranded*Thank you for waiting on us. We have fixed it, you will be able to use the gift card now! Please let us know if you have any more questions! ***Ok*It keep telling me promo code has been used!**:**AM*Hello!!**:**AM*I still am unable to use my gift card*I can't use my gift card*Chat Conversation End*Type a message...*Attachment(s)*Capture.PNG*Screenshot*****-**-**-**-**-**.png***This email is a service from Lyft. Delivered by Zendesk **GD*ODD-**MY*
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Lyft

Customer service issue
Reported by GetHuman-jcworthy
Jul 25th, 2018 - 10 mons ago
I have an issue with Lyft too
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Timeline
GetHuman-jcworthy started working on this issue
Jul 25th, 2018 12:46pm
GetHuman-jcworthy indicated the issue is not fixed yet.
Jul 25th, 2018 12:48pm
GetHuman-jcworthy indicated the issue is not fixed yet.
Jul 26th, 2018 1:52pm