Yesterday I sent LYFT a message*(I am a LYFT driver and had use the LYFT services occ...

GetHuman906463's customer service issue with Lyft from July 2018

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The issue in GetHuman906463's own words
Yesterday I sent LYFT a message*(I am a LYFT driver and had use the LYFT services occ***ionally but, today I was looking through my credits card I found two charges on a card ending in **** that I did not put there. ************LYFT *PENDING**$**.***************LYFT *PENDING**$*.****Thsi is the only information given to me on my card. I do not know the pickup address or the destination.*I was working as a driver on ******* and had no need to use the services Friday or today. I believe my account may have been hacked and someone else put those charges on my card.*I checked my ride history and am finding only the the rides I had taken in June when I had my car serviced. *Did LYFT add those charges for some reason and how did you get my card number?*Please help.)**After searching my memory all day I recalled helping my sister out, who does not have a bank account, and am trying to get a hold of her to see if she had used LYFT, and, did I put her account on a separate credit card other than the one I have my rider account on. *I would like you to put the original request on hold until I speak to her. If she didn't use LYFT I will certainly be in touch again but until I speak to her I will not know for sure if they are authorized charges.*I apologize for any inconvenience that this has caused.**SherryMiller******************@***.com***** S Mulberry St **Hagerstown MD *****

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Lyft

Customer service issue
Reported by GetHuman906463
Jul 24th, 2018 - 2 years ago
Fixed
Seen by 18 customers so far
Similar issue to 12317 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman906463 started working on this issue
Jul 24th, 2018 12:22am
GetHuman906463 indicated the issue is not fixed yet.
Jul 24th, 2018 12:22am