I’m really disappointed as a fairly new Lyft user. I’ve used it a few times and heard w...

GetHuman815042's customer service issue with Lyft from June 2018

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I’m really disappointed as a fairly new Lyft user. I’ve used it a few times and heard wonderful things. I have also recommended Lyft services to many friends. This evening, I requested a Lyft and the wrong address was put in for pick up. when I tried to change it, it wouldn’t let me drag the pin to my location and put it at a different location. I called my driver many times to try and solve this issue and even texted. I wasn’t able to get in contact in time. I am incredibly upset and am hoping to receive a refund for this trip that I had to officially cancel due to this circumstance. I have heard great things about the customer service at Lyft and am hoping this can be resolved and I can feel better about this situation.
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Customer service issue
Reported by GetHuman815042
Jun 24th, 2018 - 6 mons ago
I have an issue with Lyft too
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Seen by 2 customers so far
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Account holder name
Email address on account
Phone number on account
Date of birth
GetHuman815042 started working on this issue
Jun 24th 3:38am