I ordered a Lyft on April **. The app showed that a driver accepted the ride, but did...

GetHuman644582's complaint issue with Lyft from May 2018

50845 similar
1 following
Help with my Lyft issue
First: share to improve GetHuman644582's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman644582's next move: find and follow the right step-by-step guide.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman644582 will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman644582 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman644582 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman644582's own words
I ordered a Lyft on April **. The app showed that a driver accepted the ride, but did not in fact come to pick me up. **The driver just went the other way. This went in for some time. I tried to call the driver but no answer. **Eventually I had to cancel the ride. You charged me $**. I should not be charged a cancel fee when I had to cancel because your driver did not pick me up.**I tried to reach you without success. (Your access to customer service is a nightmare) **This happened today and your bot gave me a $** account credit. **I want my money back, for both events. I do not want an account credit. **I want this revolved fast.
GetHuman644582 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman644582 fixed the problem
We are waiting for GetHuman644582 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman644582 fixes it.
This email address isn't valid


complaint issue
Reported by GetHuman644582
May 1st, 2018 - a yr ago
I have an issue with Lyft too
Not resolved
Seen by 34 customers so far
Similar issue to 50845 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman644582 started working on this issue
May 1st, 2018 12:56am