Lyft Customer Service Issues

I was charged for a ride I didn't take. The driver claimed my address didn't appear, but I'm certain I entered it correctly in the app. I am requesting a refund as this situation was unfair. The driver arrived at the wrong location, and my group had to walk to the car. Once inside, the driver admitted he didn't have the address. He slowly drove to the other end of my parking lot, unsure of where to go. Eventually, he decided to cancel the ride, so we exited the vehicle. To my surprise, Lyft later notified me of a reduced fee due to the inconvenience, which is unacceptable. I am a frequent Lyft user, but I am disappointed by this experience and will refrain from using the service until the charge is reversed. I used to commend Lyft's service, yet I am now reconsidering.

I would like to report an issue concerning a Lyft driver in a silver 4-door Honda Civic with CA license plate 6YFX300. This driver has been parking in front of our homes at [redacted] Lassen St. and [redacted] Lassen St. frequently. He displays a Lyft sticker in his window and appears to be a younger Hispanic male. The problem is that his presence makes our kids and teenage daughters feel unsafe, especially at night. He often keeps the windows up, potentially sleeps in the car, and uses shading on the back windows for privacy. We believe this behavior does not align with Lyft's standards for drivers. I kindly request that Lyft advise this driver to park elsewhere, as one of the houses is a licensed Day Care facility. Thank you for addressing this issue.

ATTC. Lyft Department Resources Human Resources... Consideration... Cancelling, firing, and even deactivating an account without a memorandum, warning to an employee, in this case, a taxi driver, abruptly is not only cruel, it is inhumane, inconvenient, and beyond not only the law but all human rights. There may be thousands of negative complaints, but there will always be a margin superior to positive comments. In my case, the company Lyft disabled my account in the middle of the week. They never notified me of the reason. They fired me even though I only had a signed contract for 2 weeks with a rental car service that serves Lyft. I am not a robot, I am a human being. A person who chose Lyft before any other job. The duty was for me to finish my contract and first warn me, and if complaints continue, then dismiss me and not renew the contract. In my case, I have medical problems in my legs and that's why I decided to do part-time with Lyft. How many mothers are not doing this job? How many retired people are not doing this part-time, an extra for their work? It must be understood that we are human beings. I know that many drivers will be in my favor and the entire world of thoughtful people. It was not fair; many times what a passenger considers wrong is saving their lives. "The person at the wheel knows what they are doing." I hope in God that we all become aware of this. It's a matter of changing the platform and uniting to build, not to destroy. Take it into consideration. Thank you.

I was recently charged for a Lyft ride I never took. During the Stagecoach festival in Indio, CA, a driver was called to pick us up. However, upon the driver's arrival, they briefly stopped, honked, and then left without us, leading to us canceling the ride. I was surprised to discover a charge of $22.62 on my account for this uncompleted ride, in addition to the fare for the ride I did take. There is no trace of this ride on the app for me to directly report it. While the amount is not substantial, I would appreciate a refund. Our overall experience with Lyft has been positive this week, and I hope this issue can be promptly resolved to maintain this positive view.

Yesterday at approximately 1:58am on Saturday, April 28th, I arranged for a ride for my son from [redacted] N Fairfax Ave, Los Angeles CA to [redacted] Noble Ave, Sherman Oaks CA. The driver assigned was Charles in a silver Chevrolet. However, upon the car's arrival, the driver identified as Miguel causing confusion. After my son got in the car, I received a notification that the driver was leaving soon, which puzzled me as my son was already inside the vehicle. Subsequently, my son called to say he was taken to the Palms area and had trouble communicating with the driver due to language barriers. The driver's response to being called Charles when he was actually Miguel added to the dissatisfaction. After attempts to request a new car for the updated location were unsuccessful, another driver named Karina arrived, but left as she couldn't locate my son in Miguel's car. This caused delays for a relatively short ride. I kindly request the cancellation fees for both instances to be refunded, as this situation was caused by the driver, Miguel. As a frequent Lyft user along with my son, I hope this issue can be resolved promptly.

I need assistance retrieving my daughter's lost iPhone 7. She accidentally left it in a Lyft vehicle last night. The driver, Roger, promised to return it within 30 minutes, but never did. I contacted Lyft, and a representative named Julie reached out to Roger with my contact information. However, as of 6pm central time the next day, we have not heard anything. I have sent multiple messages to Lyft, but no response. My daughter is visiting San Antonio, Texas, and is scheduled to leave tomorrow. We are desperate to get the phone back. Any help would be greatly appreciated! Please contact me via text at [redacted]. Thank you.

I requested a round trip to the food depot near my house. The driver rode around the corner and returned to my house, claiming his GPS was empty and he wouldn't be paid. He pretended to drop us off and asked for a new Lyft ride to continue the trip. Although I received a payment confirmation, he still refused to take us. When I proved the ride was paid, he told us to leave as another driver was assigned. Frustrated, I canceled the ride and asked him to drive us back home. I would like a refund for both rides and will switch to Uber. This experience was ridiculous, and I am shocked that the company allows such treatment from drivers.

I was involved in an accident with your driver, Arthur Martinez, California License CAA[redacted]5, on March 24, [redacted]. I have been attempting to contact your insurance company, York RSP, for more than a month. The agent I have been trying to reach is Kristi Tipton. Despite emails and multiple calls, I have been unable to get through to her, and her voicemail is not accepting messages. The accident was your driver's fault, resulting in injuries to my passenger and significant damage to my vehicle. I urgently require your attention to this matter. Please reach out to me at [redacted]. Thank you, Jocelyn H.

On April 26th, I hailed a ride from Lyft while waiting outside my building. Upon receiving a notification that the driver was waiting, I messaged back to clarify the pick-up location. Despite this, a misunderstanding led to a no-show charge of $5 as the driver mistakenly waited elsewhere. After requesting a new ride and having the same driver, Lucien, arrive, I directed him to the accurate spot. Lucien failed to acknowledge the error which resulted in the confusion. I kindly request a refund of the $5 no-show fee due to the driver's mistake. Lucien's behavior upon arrival was unhelpful and unapologetic. I prefer to address this matter via email. Thank you for your attention.

I recently had a Lyft driver on Saturday who overcharged me and exhibited rude and unprofessional behavior. Despite reaching out to Lyft since then, the issue remains unresolved. As a disabled person, the driver offered no assistance when I arrived home, even neglecting to help with my walker. Following the drop-off, he quickly turned off the app within 15 minutes, resulting in an excessive fare of $34. This is particularly frustrating as there was no traffic during the trip, unlike the $13 charge incurred on Saturday morning, which did have traffic. As a frequent Lyft user, I am deeply upset by this mistreatment. In the past, I would promptly hear back from Lyft support regarding any problems, but this time I have not. I am emotionally affected by this entire situation and hope for assistance. Thank you.

I am a fan of your service, but I am having trouble with the pickup location in Boca Raton, FL. I need to update my details. I previously submitted an application, but the information seems incorrect. My address is [redacted] Camino Del Sol in Boca Raton. The system showed me at a different location, causing some confusion when I called this morning. Fortunately, I managed to contact the driver, who eventually found me at my condo. When I tried to book a Lyft from the Cleveland Clinic in Weston, FL, I encountered issues. Please assist in updating my information. If necessary, here is my iPhone number: [redacted]. Thank you, Phyllis Wayes.

Hello, my name is Alexis O. I recently began the application process to drive for Lyft. I intended to use the Rental option to get a vehicle and start driving. Although I have not completed the application or obtained a rental car, I checked my bank account and noticed that Lyft has already debited $[redacted] for the Express Drive program. I'm unsure why this charge was made when I haven't even started working for Lyft yet. I would like to inquire about the possibility of receiving a refund or disputing the charge. Your assistance with this matter would be greatly appreciated. Thank you.

I work as a contract grant writer for an Arkansas nonprofit called Friendship Community Care (FCC), which serves individuals with developmental disabilities statewide. FCC is exploring the possibility of providing a transportation service similar to Lyft for adults with disabilities to enhance their independence. This initiative would involve trained drivers working specifically with this demographic. I am reaching out to Lyft to inquire about potential collaboration on this project. The aim is to obtain grant funding for offering rides to these individuals free of charge, fostering a mutually beneficial partnership. If Lyft is interested, the grant pursued will support this endeavor. I believe this venture could benefit both organizations, the local community, and potentially the entire state. I can be reached at [redacted] to discuss this proposal further. Thank you for considering this opportunity. -Alyssa A.

Today, I wrote the address of [redacted] Santa Monica Blvd. like I've done countless times. During the ride, I noticed we were off course and asked the driver. He insisted he was following directions. Upon arrival, the address was wrong, causing a delay. Eventually, I had to re-type the correct address, resulting in a charge of $54.28 - significantly more than usual. If I don't receive a $30 refund, the typical fare I pay for this ride, I will switch to Uber. I feel the situation was a ploy to overcharge me. I hope for a prompt response and a credit. - Joyce E.

This is my first experience with Lyft and it has been disappointing. The lack of contact information is frustrating. The driver unexpectedly turned around due to a reception issue, leaving me unsure of what to do next. This situation is not only inconvenient but also potentially costly. I am disappointed by the apparent lack of customer service and communication from Lyft. I am uncertain whether to cancel the ride or request another one. I would appreciate a callback at [redacted] to address this issue promptly.

I previously applied to drive but was denied due to my background status, which has since changed. Uber helped me resolve this issue, and I am now a driver for Uber. I would like to reapply with Lyft, but my attempts to do so have been unsuccessful. I need assistance to restart the application process as my background is now clear and there have been significant changes in the past 7 years. Unlike Uber, Lyft's automated system seems unable to consider my updated status. A direct contact with a human like the one at Uber would greatly assist me. Please reach out to me at [redacted] or email me with a link to reapply. I appreciate your help in this matter. Thank you, Jay A Smith.

On Thursday, April 19, [redacted], at 12:10 p.m., I witnessed a vehicle with California license plate 7PVE351 driving recklessly. The driver, who appeared to be a female traveling alone, committed multiple traffic violations. The first occurred in Carmichael, CA, at Winding Way and Dewy Drive, where the vehicle ran a red light and turned right. The second violation took place on Manzanita Ave. at Locust Ave., where the driver failed to yield to an emergency vehicle with lights and siren activated, not pulling over. The vehicle then proceeded south on Manzanita Ave., exhibiting dangerous behaviors like speeding, tailgating, and improper lane changes without signaling. As a Deputy Sheriff in Sacramento County, although off-duty during the incident, I have concerns about the potential risks posed by this driver and believe they should be restricted from operating a vehicle for hire due to the safety hazards their recklessness may present.

I had an appointment at Pep Boys for 4:00 pm. I called at 3:30 to inform them I'd be running late and was told to arrive before 4:20. I made it there by 4:19 after driving 46 miles. When I arrived, the Lyft driver refused to provide his name and claimed I was late despite me following the given time. I was very upset by his rudeness and lack of professionalism. As a hardworking individual, I did not appreciate his disrespectful behavior. This experience has left me extremely disappointed and I feel compelled to share this negative experience with others. It's disheartening to see such behavior from an employee, as it doesn't reflect well on the company. I value professionalism and expect better treatment in the future.

I have been trying to reach out to Lyft for assistance regarding an overcharge on my recent trip from Bronx to Brooklyn on May 1, [redacted]. Typically, my trips have cost between $40 and $50, but this time I was charged $75.17, which seems excessive given the circumstances of the ride. During my return trip, I was picked up on time, but there was another passenger in the car and when their ride ended, so did mine. The driver had only been credited for a short $10 trip, yet I was charged for the full trip to the Bronx. Despite being stranded in Brooklyn, the driver was hesitant to take me home as my fare wasn't visible anymore. I believe the charge should be adjusted to reflect the actual trip and ensure the driver gets paid correctly. This situation needs to be addressed promptly. Thank you, Joanne Cardinali

I recently started driving for Lyft and encountered an issue while picking up passengers. After selecting a Lyft Line ride to pick up two more passengers, I faced difficulty in moving on to the next pickup. Despite trying to confirm the pickup, I only saw the options to cancel and use navigation. I attempted to select the first passenger's name without success. The navigation option next to the second passenger also did not respond. I was stuck until the second passenger canceled the ride. I would like to understand what I did wrong and learn how to avoid this situation in the future. I am concerned about receiving poor ratings due to this experience. Any guidance would be appreciated.