Lyft Customer Service Issues

I attempted to create a Lyft account for my wife to easily request rides, but unintentionally scheduled one and encountered difficulty canceling it promptly. Despite having location services enabled, the app displayed a message indicating it could not be canceled without location data. Upon contacting the driver, David, he kindly stayed on route until I could cancel the ride. However, upon his arrival and the subsequent wait, a "no show" fee was charged, which left me dissatisfied with the experience.

I contacted you a couple of days ago to address some concerning charges on my account. I was under the impression that I could use my entire $50 ride credit at once, which led to unexpected charges. Additionally, during one of my rides, the driver deliberately took a longer route despite my suggestion for a shorter one. This caused delays, nearly resulted in accidents, and made me late for work. I am disappointed by this experience with your company and the lack of response to my inquiries. It is crucial for these issues to be resolved promptly.

I requested my first Lyft ride last night, which was supposed to be free for new users, but encountered some issues. The first driver canceled, so we requested another one. The second driver, named Lea, informed us about technical difficulties due to receiving calls from different locations. Following her suggestion, I canceled that ride and eventually rode with Leslie to our destination. To my surprise, Lyft charged me $71 for the ride that was meant to be complimentary. I am seeking a refund for this error.

On December 24th around 11:30 a.m., I got a ride from [redacted] Aura Ave, Northridge, CA [redacted] to Van Nuys Amtrak, CA. Unfortunately, the driver accidentally canceled the ride while using his phone for something else. As a result, I don't have a receipt or a way to reach the driver. The lost item is a keychain with approximately 8 keys and a Nissan key fob/door remote. You can share my contact information with the driver and let him know that I am willing to compensate him for returning the keys. Thank you, D. H. [redacted] [redacted]

I am experiencing an issue with accessing Drive mode in the Lyft app. Despite being confirmed as an approved driver, the app won't allow me to go online. I have attempted to troubleshoot the problem by logging out and back in, clearing the data cache, and even reinstalling the app, but Drive mode remains inaccessible.

I used promo code (NEW50) for my first ride. I confirmed with the driver and checked the app but didn't see any indication of a charge. I need a refund because I can't afford this unexpected cost, and it might cause an overdraft fee. I couldn't find an option on the app to apply the promo or another charge.

I was deactivated based on false information provided by a customer. No one has officially listened to my side of the story besides my initial complaint about the customer. I spoke with a Lyft representative, detailing the incident and my status as a disabled veteran, clarifying that the customer's accusation was impossible due to my physical limitations. Despite my excellent ratings not being considered, I was accused of threatening a customer, which I could not physically do as a disabled veteran with limited mobility. The customer falsely accused me after I reported him for inappropriate behavior. I am seeking reinstatement and wish to discuss this matter further. Finding suitable employment as a disabled veteran is challenging, and it feels unjust that I lost my job solely based on the customer's unverified claim. I have sought legal advice, with the first step being to request my job back and provide context to the situation. I have endured this situation for some time and hope for the opportunity to rejoin the Lyft community. Thank you for your consideration. Sincerely, Joshua Berryhill

I can only use credit cards, not debit cards. I do not own a credit card and do not wish to obtain one. Is there a way to speak with a live person? Where can I locate the answer to this query? I have additional inquiries. I am displeased that hiring a problem solver is recommended. Customer service should address my needs. Requiring payment for assistance is poor customer service, do you not agree?

I recently discovered unauthorized charges from Lyft on my bank account totaling almost $[redacted] within just 4 days. Shockingly, a single ride cost me $[redacted].50, and there are a total of 16 suspicious charges between December 24 and the morning of the 27th. Oddly, I haven't used Lyft services since March, which can be verified on my year-end review. The situation has left my account frozen and overdrawn, causing further financial consequences. Despite reaching out to Lyft via phone and email persistently over the past month, I still haven't received any assistance.

Hello, I've noticed that the 25% discount on all rides until Saturday is no longer being applied when I book my rides. Additionally, today my account was charged $5 without any corresponding trip taken. I tried to contact the driver, but they did not answer my call. Could you please provide more information on these charges and consider refunding the $5 that was deducted from my account? It would be greatly appreciated if the discount on rides could also be reinstated as it holds significant value for me. Thank you.

I am currently experiencing the same issue with Lyft as a friend did recently. The app displays "busy" at the pick-up location and when attempting to request a ride, a message appears stating "your account is on hold". I received a similar message about my account being on hold last month without any explanation. I've had difficulty getting Lyft to address these concerns in the past. I previously sought assistance but resolved the problem by changing my friend's phone number. I would prefer not to go through the hassle of changing my phone number. Can anyone offer some help with this issue? - Jay -

I have been a Lyft driver since October. Recently, I was in a collision that was entirely the fault of another driver. I sent pictures to Lyft, which show that the damage to my car is minor. Lyft has put my driver account on hold to assess the vehicle damage, but waiting six days seems excessive. I kindly request Lyft to reactivate my driver account promptly.

On 4/26/[redacted], around midday, I had a ride request from Didi for a pick up at [redacted] Liberty Road in Randallstown, MD. I was traveling on I-[redacted] in Owings Mills, MD, approximately 15 miles away. Upon reaching the location, Didi called me while I was in front of the store, but then cancelled the ride saying to forget it. This has happened to me multiple times where I travel a long distance only for the ride to be cancelled. I'm looking for options to avoid wasting gas in such situations.

This morning, I had a ride request from Latrice to drive her from her home to Clark Elementary School. After dropping her off, she requested another ride to Tri-C on Community College Blvd. Unfortunately, the ride got canceled five minutes into the trip. Even though I took her to the destination, I did not receive payment. How can I get compensated for the second ride?

Every time I enter my debit card details, the app claims my zip code is incorrect (which I'm certain is not the case). When attempting to connect with PayPal, it repeatedly states it's unable to do so at the moment and suggests retrying later (even after multiple attempts over a week), or crashes and logs me out, forcing me to sign in again. Despite uninstalling and reinstalling Lyft, the issue persists. It functioned without problems on my previous device, leaving me baffled as to why these errors are occurring now. Assistance would be greatly appreciated, as this situation is becoming increasingly exasperating for me.

I canceled my booking twice, leading my bank to flag it as potentially fraudulent due to multiple attempts for the same amount. Consequently, my account was temporarily closed. Although I resolved this with my bank and the account is active again, Lyft is unable to process the payment. Despite having funds on the card and being able to use it elsewhere, the Lyft app continues to show my card as invalid.

The driver had difficulty locating me due to challenges understanding basic English directions. I was waiting at the junior high school's rear parking lot. During the call, I instructed him to take the final driveway away from La Palma to reach me. Additionally, my location was clearly displayed as a blue dot on his phone, pinpointing where I stood. Despite carrying a heavy box, I had to trek to the school's entrance only to discover that my ride had been canceled.

My name is Chrissey. I recently had a ride where the passenger did not input a destination and instead directed me verbally. Throughout the trip, they were agitated, asking me to speed up despite me following traffic laws. They only revealed the destination when we were nearly there and mentioned having no funds on their card. The passenger asked for shortcuts to avoid high charges and even suggested dangerous driving. I maintained composure and requested a destination, but they refused. The situation escalated with the passenger's child becoming worried. Eventually, the passenger abruptly exited at the end of their street and walked home in the rain. This experience was challenging and unexpected.

Subject: Lost Keys with Lyft Driver Dear Community, I had a Lyft ride on April 22, [redacted], with a driver named Dilia, during which I lost my keys in her car. After various attempts, Dilia confirmed that she has my keys and agreed to drop them off at my place. However, I couldn't send her my address through the Lyft app. I reached out to Lyft for help, but initially faced challenges leaving a message. They said they would try to contact Dilia, but I haven't heard back yet. I urgently need my keys as they are for my car, work, and mailbox, and I am unable to get duplicates made due to financial constraints. My medication is currently in the mailbox, and I can't access it without my keys. The pharmacy confirmed its arrival, but I can't retrieve it. This situation is causing me sleeplessness and other side effects. Any advice or assistance would be greatly appreciated. Thank you, K. Campbell

I commute to work daily using Lyft or Uber. Drivers should stick to the shortest route provided in the price quote when I accept the ride. Multiple drivers have taken longer routes, resulting in overcharging me by $3-7 per trip. Yesterday, I accepted a ride quoted at $9, but after the trip, I was charged over $13. I cannot afford these unexpected costs just because a driver chooses a longer route. Additionally, my latest driver made an unnecessary stop for gas, making me late. Every time this situation occurs, the driver insists their route is faster or leads to the same destination. Being new to the area, I feel like I am being exploited. The overcharging has occurred several times, making me question the reliability of the service.