Lyft Customer Service Issues

The driver abruptly canceled the ride despite being visible and I had to explain my exact location. "Jacob" in a Jeep Grand Cherokee rudely refused to consider my explanation, canceled the service, hung up, and drove away. This behavior caused me to miss saying goodbye to my great aunt. When someone agrees to pick me up, I trust them. Missing out on those final moments was heartbreaking and I hold the driver responsible. It was a disrespectful and costly experience. It would be reassuring to know that there are repercussions for such unprofessional conduct. In any other profession, failing to fulfill duties leads to dismissal. I am eager for an update on this situation.

I recently had a disappointing experience with one of the female drivers. As a loyal customer, I faced issues with my multiple stops for food delivery. When I accidentally cancelled the ride, she stopped abruptly and asked me to alight immediately, leaving me stranded on a busy street in the cold night. The next driver had trouble finding me. It was an unpleasant situation, and I hope such incidents can be avoided in the future.

I'm feeling frustrated with this company. The drivers are not as reliable as they used to be. I believe there haven't been any improvements in the standards for drivers. Due to a recent bad experience where I was left waiting and the driver even hung up on me rudely, I may not be using this service for a while. My past experiences have been mostly good, about 70%, but the recent one was disappointing. I witnessed the driver leaving my neighborhood when I was still waiting for pickup. This behavior, combined with the unprofessional phone call during which he seemed to be driving, was unacceptable. It's disheartening to see the service declining compared to what it used to be.

Hello, I recently faced difficulties navigating the pre-populated questions in the app's help center. The experience was frustrating because I couldn't type my specific question but was limited by the pre-selected topics. Furthermore, when I called for help, I was directed to another service and then hung up on, which was disappointing. I suggest making improvements to this system. My request is for a receipt for a $80 ride I took this morning at 7:00 AM (5/5/18) from Washington DC to Virginia. Initially, there was a payment issue that I resolved, but I never received a proper receipt. Can you please send me the receipt via email promptly? Thank you. Best, Meagan W.

I experienced significant issues with LYFT this morning while trying to get to the airport. Initially, the app showed a driver one minute away, but then assigned a driver who was seven minutes away and still completing another trip. After canceling that ride, the app indicated a new driver was six minutes away but stayed at that time for at least six minutes. Eventually, on the way to my location, the driver canceled, and I couldn't secure another ride through the app. Consequently, my husband had to request a ride, but the driver encountered a problem and canceled. When attempting to order a new ride, both drivers were en route, and I was charged a cancellation fee upon canceling mine. This whole ordeal caused a half-hour delay, jeopardizing my ability to catch my flight. I am seeking a refund for the ride and cancellation fee. If I miss my flight, I will require further compensation. Today's service fell short of my expectations as a loyal LYFT customer.

Hello, I am Zachary Hill-Joseph. I am facing two issues with my Lyft account. Firstly, my default payment method keeps switching from my personal to corporate credit card when I take rides. On April 15th, a ride for $10.16 was charged to my corporate card, which my company wants me to reverse to my personal card. Secondly, on the same day, drivers kept canceling my ride without informing me, resulting in multiple cancellation charges. I would appreciate if the cancellation charges can be waived as it was not my fault, and the $10.16 charge can be transferred to my personal Visa credit card saved in my account. I have been a longstanding Lyft customer and value the service. Please contact me for further details at [redacted].

I was originally given a quote of $32 for a ride to my destination, but I found a closer starting point for $19 to the same place. Unfortunately, when checking the app, my location kept switching between my actual location and a spot a block away. The driver eventually arrived a block away, and after a confusing route due to supposed construction, we arrived at my destination late. The final bill ended up being $43 for what should have been a 6-mile ride but turned into a 19-mile journey during peak hours due to traffic and construction delays.

On April 19, [redacted], I contacted Lyft for a ride from McLaren Airport in Las Vegas, Nevada, to the Excalibur Hotel. I had a coupon for a free ride but encountered issues. A year ago, I found an unauthorized charge on my bank statement from Lyft for a ride I didn't take. Despite being in a different state at the time, Lyft didn't acknowledge their mistake until my bank intervened. Reluctantly, I decided to use Lyft again due to a free ride offer, but the experience turned sour. Not only did Lyft refuse to honor the free ride, but they also charged me twice for a single trip, totaling $47.02. This misleading and upsetting experience has led me to question Lyft's integrity. As a frequent traveler, I'm often asked to recommend transportation services, and I would like Lyft to address and rectify this mishap.

Hello, I have been trying to upload my insurance information, but it keeps getting declined as the insurance card only lists the first two people, and I am the third person on the policy. I have tried submitting the insurance declaration, but it does not state the state on it. I have made several attempts with different forms but keep getting denied. I am willing to submit a pdf file of the insurance declaration, but the system only allows picture uploads, which don't capture the whole document. My account is linked to phone number [redacted]. If there is a way to contact me via email, please provide it as I am eager to start driving soon. Thank you. -A.R.

This morning, I requested a ride and was picked up by Amanda in a white Nissan Sentra. However, upon arriving at my destination, I received a $5.00 charge for a no-show and then got a call from a driver, unknown to me, claiming to have come for me as well. The driver's number was [redacted]. I believe there was a glitch in the app causing this confusion. I kindly request a credit for the $5.00 charge. I have been loyal to Lyft but will switch if this matter is not resolved. Thank you. - Daryl T.

I'm having trouble updating my address in the app. When I tried the website, I entered my destination and got a quote for $73.15. However, I received an error message about my Internet connection. Upon retrying, I received an estimate of $[redacted].00. I am confused by the sudden increase. I also couldn't find a way to select a specific date for the ride on May 15. Do I have to wait until reaching the airport to request a ride? This lack of clarity and fluctuating fares are frustrating. Your app needs improvement to provide a better user experience and transparency. I hope you can address these issues promptly. Thank you, S.A.

I'm Maria. I had booked a ride with Lyft for 3:30AM on May 3, [redacted], to catch an early flight to Atlanta, GA from Cleveland Hopkins Airport. Unfortunately, my ride was re-routed and canceled six times, causing me to miss my flight and incur an additional cost of $99 to reschedule for the next day. One driver, Jessica, ignored my calls and texts despite being nearby, while another driver, Erika, also canceled. Despite four more drivers being on the way, none of them picked me up, leaving me to rely on public transportation. I've been a loyal Lyft rider for 2 years and would appreciate a suitable resolution to this frustrating experience.

I had trouble specifying a pick-up time on the app. Unfortunately, I couldn't reach the driver after attempting to contact them through calls and texts. The cancellation occurred while my son was at school waiting for the driver. This led to a cancellation fee, which is concerning given the situation. My son was left waiting in the rain, and his ride was delayed by 20 minutes due to sudden changes made by the drivers. I had scheduled the ride precisely to prevent such incidents. Your prompt attention to this matter would be appreciated as this situation should not have occurred. Thank you in advance for your assistance. - Jennifer Price

Good afternoon, my name is Martha R. Hernandez and I'm reaching out to you because in less than 15 days, I have been charged twice $5.00 each as penalties for allegedly not being outside. The first incident was on April 23 at 8:06 am. I was standing outside my building, called the driver, he canceled, I contacted you but received no response. Today, at Flagler and 36 Ave Publix, the same thing happened. I use Lyft almost daily, but I disagree with the way users are being treated. I have a photo of the call I made to the driver on the 23rd. I was so upset today that I didn't even bother to call because I was on the sidewalk at Publix, right by the bus stop. Have a nice afternoon.

I previously drove for Lyft in Chicago but relocated to the San Francisco Bay Area in November. For the past two months, I have been trying to update my account here in California. After my initial vehicle inspection for my [redacted] Camry was rejected due to using the wrong state form, I now have all the required documentation approved. I received a confirmation email stating the final step is approval from a Lyft review committee, and no further action is needed from me. However, it has been two weeks since then, and I am stuck in a loop between my Chicago account and my new California application. Kindly resolve this issue. If needed, contact me at [redacted] or [redacted]

I arranged for a Lyft to pick me up at [redacted] E. Biddle St, but when I checked my email to report the driver's speed, I noticed the pick-up location was listed as [redacted] N. Milton Ave. The driver was speeding the entire trip, hitting 80 mph and asking for feedback if he was driving too fast, despite already exceeding the speed limit. Normally, my account prevents me from scheduling a Lyft if I don't have sufficient funds or can't overdraft, but this time it allowed the booking, only to then fail to process the payment. This is the second time I've had an unpleasant experience with a driver. I appreciate Lyft's reliable service and use it frequently. Any assistance regarding this matter would be highly appreciated. The driver's name is Tarron.

Good morning, I am reaching out regarding an issue with my Lyft account. I recently reactivated my account with my [redacted] Dodge Avenger, and submitted all the necessary documents for approval. However, the system is still showing my old vehicle that I used when I first started with Lyft. I need assistance removing that vehicle and any associated documents, as I no longer own it for the past two and a half years. I have already submitted all the approved documents for my Dodge Avenger including my license, registration, and insurance, which have been verified. Please reach out to me at [redacted] or via email at [redacted] I am looking forward to resolving this issue promptly so I can get back on the road and start driving with Lyft again.

I arranged a Lyft for my boyfriend's work commute, a routine I've done many times. Today, the driver rejected the ride, citing a policy that the person who orders the Lyft must be the passenger and must be over 18. When I called him, he seemed upset, claimed it was company policy, and insisted I cancel the ride. The app does not clearly communicate this rule when signing up for Lyft. I know people who book Lyfts for others in different cities, indicating a lack of consistency in enforcing this policy. If these rules exist, why does the app allow altering the pickup location from the GPS location?

I attempted for more than 20 minutes to arrange transportation to Mesa Gateway Airport. Finally, a ride was scheduled, but the time was tight for our flight. After a 10-15 minute wait, I received a message indicating the driver would be 29 minutes late. When we contacted him, he was over 30 minutes away, waiting in a McDonald's drive-thru, prompting us to cancel. Now, there are two unauthorized charges on our credit card. We had to resort to driving ourselves, incurring a significant long-term parking fee of over $[redacted] for six weeks.

I arranged for a ride from school to home, a route I am familiar with. Unfortunately, as we approached my stop, the driver continued driving past it. Even after showing them on my phone that we missed my stop, the driver insisted it was correct, despite being 5 minutes away from my address at [redacted] S Gramercy Pl. Despite the confusion, she wouldn't amend the route for me, insisting I had to get out. I ended up having to walk back home. This experience is unlike any I've had before, especially with Uber. I am quite disappointed with how this was handled.