My booking reference : OKGWFH*When I made my reservation on Lufhansa's website i opted...

GetHuman-elidie_h's customer service issue with Lufthansa from August 2018

906 similar
0 following
Help with my Lufthansa issue
First: share to improve GetHuman-elidie_h's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-elidie_h to get a Lufthansa rep on the line!
Always use the GetHuman Phone tocall Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-elidie_h may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-elidie_h's own words
My booking reference : OKGWFH*When I made my reservation on Lufhansa's website i opted for an extra EUR *** to specifically book seats ***A,**C,**A and **C i.e two window seats. However upon boarding the airplane we got other seats (**D,**E,**F,*zG) in the central row and were rudly dismissed by the intendants when refering to our seat reservation. This is shoking and inacceptable: we paid a premium for a service which wasn't delivered, weren't notified of any change of planee before were boarding and were treated like cattle by your staff. Thank you in advance to revert to me on how you intend to compensate this disastrous customer experience. Our return flight is scheduled September *.
GetHuman-elidie_h did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-elidie_h fixed the problem
We are waiting for GetHuman-elidie_h to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lufthansa email you?
This email address isn't valid
Follow this issue
See how GetHuman-elidie_h fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-elidie_h
Aug 27th, 2018 - 4 mons ago
I have an issue with Lufthansa too
Not resolved
Seen by 3 customers so far
Similar issue to 906 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-elidie_h started working on this issue
Aug 27th 10:11am