my clients have been in Amsterdam for a week now without their luggage. they're on a...

GetHuman985114's customer service issue with Lufthansa from August 2018

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The issue in GetHuman985114's own words
my clients have been in Amsterdam for a week now without their luggage. they're on a * week river cruise with Viking. they are living in what they flew over in. they are telling me that nobody is picking up the phone at Lufthansa ..... *LH****** and ****** are the claim numbers*flew in on LH *** from Fra to Ams on the * August.*Last name is Wohlbach*Helen and James.*I'm their travel agent , Doreen, in the USA*my number is *** *** *****can you PLEASE HELP ME ?????
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Lufthansa

Customer service issue
Reported by GetHuman985114
Aug 13th, 2018 - a yr ago
I have an issue with Lufthansa too
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Seen by 5 customers so far
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Timeline
GetHuman985114 started working on this issue
Aug 13th, 2018 1:52pm
GetHuman985114 indicated the issue is not fixed yet.
Aug 13th, 2018 3:07pm